Exposure light stopped functioning

As in it wont switch on.

Double press it and both the light and the panel at the back flash once then go dead. If I press and hold it gives me the settings option, But double press does nothing.

Its a mk12 Toro, with 67% charge in it and was working fine yesterday.

Could it be the cold ? As said was out last night, probably -5 or -6 and it worked, and was sitting in the hall with the heating on so not that cold in the house. But no idea.

Anyone experienced this can offer a solution ?.

Ta

Drop exposure a line. Their custom service is excellent.

Try changing it, the back panel is sometimes over optimistic on how much is left. On my 6 pack, if I charge it at 70% after 20mins the reading will sometimes drop to 58%.

Cold does make it run out sooner

+1 try a charge, then if still no good contact Exposure

My Diablo recently went on the blink. Exposure were brilliant – a genuine breath of fresh air in a world where shoddy customer service is becoming the norm.

They dug out my warranty because I didn’t have proof of purchase (bought via CRC).

They fixed it (I called them describing the issue and they pretty much diagnosed it the).

They enclose an info sheet saying what they’ve done.

It was back with me in less than a week – working fully – repaired under warranty. This was about a month ago – prime season for folk digging their lights out after summer and finding a fault, so I doubt they were sitting around doing nothing.

They even packaged it like it was their own to send it back.

One thing that is worth noting with any all-in-one lights is that the battery is far more exposed (no pun intended) to cold than if it was in a padded bag and potentially stuffed in a back pocket. Run times are affected in my experience.

One thing that is worth noting with any all-in-one lights is that the battery is far more exposed (no pun intended) to cold than if it was in a padded bag and potentially stuffed in a back pocket. Run times are affected in my experience.

Always thought the opposite – the battery benefits from a nice warm LED right next to it and in the same conductive metal body. Keeps it nice and cosy compared to the last light I had that was in a bag velcroed onto the bike frame.

+1 for Exposure. They are great with warranty. Stuff is built to last, and even out of warranty they’ll fix it at reasonable cost.

If I were in charge I’d make it the law for everything to be built like this rather than the throw it away and buy another one approach we seem to have ended up with.

+1 try a charge, then if still no good contact Exposure

Do this, but once at 100% showing on the back, keep it on charge and eventually it will get to a code showing (something or other). This is some kind of reset. If not working after then phone and send back for repair.

Are you using a usb cable or a wall wart? We had a Toro that stopped working, but charging it on the wall wart seems to have cured it. I think there was something a few years ago about it being better to use the Exposure charger rather than the usb cable, and it seems to have improved the run time on the Diablo as well as getting the Toro working again.

I just sent back a quite old Exposure 6 pack that stopped working – they have just sent me an email with a quote of £33 to completely replace the back panel and some circuitry, including p&p to send it back. Amazing value.

+++ for Exposure customer service. Truly excellent.

Always thought the opposite – the battery benefits from a nice warm LED right next to it and in the same conductive metal body. Keeps it nice and cosy compared to the last light I had that was in a bag velcroed onto the bike frame.

TBH, not sure about nowadays, but 10 years ago properly cold weather kicked the arse out of the battery life of my Joystick Mk3.

They replaced the board on my Boost without quibble. Offered me a new switch for my 10-year old Strada 2 for very little cost. Fabulous company and my go to for lights.

Another fan of exposure here, amazing customer service. Contact them if you can’t sort it, they will be incredibly helpful

Another +1 for Exposure.
My 6-pack took a trip along tarmac and stopped working. They charged for the repair but a minimal cost – and I could have hugged them.

As above – try charging it up using a mains charger.

Remember the good old days of having to stop on a descent to rewarm your battery pack so you could continue down the hill 🙂

And another +1.

My first Exposure was secondhand via a riding mate who’d upgraded. Crash resulted in the clamp thread pulling out of the body and some other issue meaning it wouldn’t switch on. Exposure said they could fix it for cost, or due to age and limited spares they offered me nearly what I paid secondhand for it off a new/updated light – despite full disclosure that I wasn’t the original buyer.

And yes, give it a long charge – that can “reset” then and might solve it.

Do this, but once at 100% showing on the back, keep it on charge and eventually it will get to a code showing (something or other). This is some kind of reset.

This but don’t turn it off while the codes are showing.

It’ll scroll through a whole load of different codes (re balancing the battery) then return to showing 100%.

Once it’s showing 100% again turn it off and not before.

It can take a while. They told me up to 24 hours with my sixpack.

I think I’ve discovered the problem.

Left the light sitting(67% it said( and last time i could get the back panel to light up showing the charge left in it, but this time nothing happened, as in completely dead.

Press and hold and it comes up as 0% Ooh, thats promising. Kind of suggests the 67% was some sort of a fault, and in reality there was no charge left in it.

Why it would do that I dont know, but as the light has been sitting unused all summer, maybe this is something to do with it showing 67% but it only really had 10mins worth of battery life and having it on a few days used that up.

So I’ve recharged it, and its showing 2:01h remaining(somehow gained a minute lol) and the light switches on, stays on and flashing works.

.

I’ll keep an eye on it, check remaining time/% after each use just to see if its discharging itself, or the 67% is just some sort of one off issue from it being sat unused for so long.

But thanks for all the suggestions, especially about giving it a bit of a charge, i’d have probably ended up just sending it to exposure but for that.

🙂