I use Hermes a lot, just had a look and apparently I’m up to 800 parcels. Of that lot I’ve had a couple lost but got full, quick refunds. It’s easy with ebay as they can see the sale value (and the import tool is handy too, does all the addressing etc, everything bar the weight). (I did have them refuse one claim, which was definitely mishandling of an item but turned out, it was one I shouldn’t have posted by hermes. Not delighted but can only really blame myself)
They do seem to be kind of shit employers, not a fan of that but same seems to be true of most couriers these days (small sample but the hermes guys I deal with are way happier and more dedicated than most couriers, and one guy is ex-DHL and prefers working for hermes… Though, you never know, maybe that’s becasue he likes kicking parcels or something)