[Closed] Burls Bikes - any good?

I would very much recommend using the search function on this particular topic 😉

Haha nice troll.

why was the thread removed? DH gets a bigger kicking on here and those threads stay?

Apparently the attention to detail is outstanding...

Did that already, but the only 2 threads are for one for sale and another one where the link doesn't work, don't know why. Might be my ancient computer...

Google cache is your friend...

Haha nice troll.

Me? Why would it be a troll?

Google cache is your friend...

Not used that..... [goes off to find out what that means]

Topical piss take I reckon.. 🙄

Google Cache - Aaaah I see. Give me a minute...

bruneep, I was wondering the same thing... background machinations it seems...

That thread got pulled? Why? That's pretty poor. What happened to jesuischarlie etc etc?

Figured it out. 😳

Leaving them well alone then!

Thanks guys.

why was the thread removed? DH gets a bigger kicking on here and those threads stay?

It got removed!?! Thats seems wrong 😡 I don't see anything on that thread that seemed inflammatory, in fact I thought the OP on the thread was very patient. Terrible customer service imo

[i]That's pretty poor.[/i]

story seems to be that owner of frame had no idea thread was here and has received a full refund.

Getting a full refund doesn't erase time and memory, does it?

Just saw that in the other thread. Would be more transparent to have stated that and closed the thread, IMO - deleting it just looks like strings were pulled to cover it up...

[quote=theflatboy ]Just saw that in the other thread. Would be more transparent to have stated that and closed the thread, IMO - deleting it just looks like strings were pulled to cover it up...

[img] ?zz=1[/img]

Would be more transparent to have stated that and closed the thread, IMO - deleting it just looks like strings were pulled to cover it up...

^ Yep, agree there

So he got his money back, it doesn't mean that all is right. That thread should stay as a heads up to others.

Burls Bikes - any good?

I got my frame in the timescale project and it was exactly as I'd specified except.....

The mech hanger got damaged in transit and so the wheel wouldn't actually fit in at all. I reported the problem and got a new mech hanger and the necessary screws by return of post.

wrecker - Member
So he got his money back, it doesn't mean that all is right. That thread should stay as a heads up to others.

The thread was hearsay though, as opposed to the experiences of the buyer. Makes it all a bit ropey.

Everything on here is hearsay!!! we're all just "someone on STW"

Hearsay supported by photos of shonky workmanship

threads like that getting pulled is one of the reasons I cancelled my subscription.

One [i]could[/i] suggest that the story "as told to STW" was factually incorrect, especially as the person posting it wasn't involved in any of the conversations with the supplier. If that were the case, it would be close to (if not actual) libel? IANAL

Of course, maybe the supplier threatened to re-assign the massive advertising spend they currently have with STW and the powers that be caved in to that. 🙄

Oh really?? Libel yeah? Get YOUR facts straight before you start spouting nonsense on here. I asked for the thread to be pulled because a refund was made and I didn't want to cause unnecessary damage to Justins business. I know he has a lot of happy customers. My mate isn't one of them. I've read ALL the emails so I'd say I have a pretty good picture of what's gone on. I've also seen the frame.

But of course you've had all the facts haven't you, having spoken to Justin. Tell you what,drop me an email with your phone number and I'll get my housemate to fill you in on the details. Idiot

[b]You[/b] started a thread on here to complain about a frame build, then [b]you[/b] wanted it pulled as you didnt want to hurt the builder business. 😕

Why didn't you leave the last post saying that your mate has got a full refund?

Actually why did you even post up in the first place if it wasn't your bike in the first place?

Get YOUR facts straight before you start spouting nonsense on here. I asked for the thread to be pulled because a refund was made and I didn't want to cause unnecessary damage to Justins business. I know he has a lot of happy customers. My mate isn't one of them.

Yep. The Burls frame your mate got was shit. The service he had afterwards was possibly shitter.

Clearly not all Burls frames are shit, as they seem popular, but the one in your thread was very shit. Much the same as when someone gets a bad frame or bad service from the likes of Trek, Spesh, 'Dale, Canyon, etc. People talk about it because it's worth talking about, even if it harms their business. Equally, when a company does a good thing, we're going to hear about that as well.

The thread was pulled at the request of the builder. I posted because I was pissed off on my Mates behalf and posted showing pics for a second opinion and at that point hadn't named names. but you lot carry on shooting the messenger.

I'm still trying to understand how it's libel but frankly I'm past caring now.

The thread was pulled at the request of the builder.

Ah. I see.

So, a bad review in the forum can get pulled if the company asks nicely? Interesting.

The request came to me, not the forum so it's not stw's fault. I asked for it to be done as an agreement was made over the refund and that was case closed. As people have mentioned on here, there are plenty who like his frames and have had no issues. This wasn't one of them.

If it were up to me, this thread would be pulled as well and that would be an end to it.

Edited as already answered.

Regardless, what a load of bollocks that negative threads get pulled (by request or otherwise). Should probably go reporting every negative thread on the site to help the mods track them down

The thread was pulled at the request of the builder.

It's not libel.

Was pulling the thread a condition of the refund though?

And did he refund your made for the extra expense he incurred due to the build? I recall something about an issue with di2 attachments?

[quote=chakaping ]I recall something about an issue with di2 attachments?

the bosses for the Di2 external battery were missing. A pain in the arse but after £300 on internal battery and fittings that issue was sorted.

Harsh having a go at flange IMO, it's all a bit different when you one of the ones in the thick of it.

The buyer might have just been pleased to get a resolve and wanted to see the back of all the hassle, I suppose the thread would be part of that.

Right, once and for all (and now I'm sat at a desk and not sat on a train on my phone)

I posted the original thread (without mentioning names initially) because I wanted a second opinion on the frame itself. I built it up and obviously having not done a lot of disc road builds, I wondered if others had had the same opinion. The issue dragged on and the problems with the frame were not resolved. This culminated in my mate getting pissed off and asking for a refund. Justin to his credit gave a refund straight away and things were left amicably. Justin was pointed to this thread AFTER the event and emailed my mate asking him if he would mind posting up saying a refund had been given. I took it one step further and asked for it to be deleted which in hindsight I realised shouldn't have been done but was hoping that in doing so it would just be left at that. Someone on here very kindly posted this thread up which has sparked it all off again.

To clarify - yes the frame was wrong and these issues were not rectified. Yes a refund was given and yes, I had the thread pulled as I didn't want to cause any more of a stink. I've not seen any issues with Burls prior to this, and as one member states, he hasn't had any with his.

Regarding the Di2 stuff, my mate still has this and it can be used on a future frame. No, its not ideal but its not going to waste, he'll have it built onto something else. For the record, even though there were issues with the frame, built up it did look lovely and whilst in the shop (I took it down there), a lot of people walking by were pretty complimentary. I'm sure with time it could have been sorted but my mate wasn't prepared to wait any longer.

After all that, I'm off for a beer.

[quote=flange ][b]The thread was pulled at the request of the builder[/b]. I posted because I was pissed off on my Mates behalf and posted showing pics for a second opinion and at that point hadn't named names. but you lot carry on shooting the messenger.
I'm still trying to understand how it's libel but frankly I'm past caring now.

[quote=flange ]Justin to his credit gave a refund straight away and things were left amicably. Justin was pointed to this thread AFTER the event and emailed my mate asking him if he would mind posting up saying a refund had been given. [b]I took it one step further and asked for it to be deleted[/b] which in hindsight I realised shouldn't have been done but was hoping that in doing so it would just be left at that

Bit of a contradiction there flange, which is it?

flange; surely if youve reached the outcome you desired there's no need to post on this thread.

Sleeping dogs etc.

Well seems little point in the original thread being deleted. All it has done is make STW look like they look after manufacturers, which isn't the case. Flange asked for the thread to be removed as it was causing issues for his 'mate' and didn't want any trouble for the manufacturer. It was deleted, a rare thing we do, but as it's now moot as Flange has decided to tell the world I'm reinstating the original thread.

well played Drac

Go on then, where is it?

Wow people really do need to get out on their bikes more 😀

[url= http://singletrackworld.com/forum/topic/custom-frame-it-aint-right ]Original linkage. [/url]

If only they had a custom built Ti bike to get out on... 🙂

Top modding!

[quote=everyone ]Top modding!

Yeah six pages missing

Like

Wow

This escalated 😆

Yeah six pages missing

Well I'd not actually looked at the thread...

Well I'd not actually looked at the thread...

Nor I, even though I linked it! Just assumed, wrongly it seems, that it would still be on that link.

Yeah six pages missing

Broken thread is broken.

When do we get to burn someone ? 😆

Popped in to see what was happening and it's all gone to shit hasn't it.

Either way, not a great outcome.