I was recently very impressed with their customer service.
My mistake in ordering some howies bib tights that I thought were padded but weren’t. I emailed them to ask them to cancel the order but they had already dispatched it as they were in stock.
Not a problem, I returned them, they refunded my return postage along with my original order value including delivery.
Not sure that all online retailers would have done this and without any hassle.
Also, I bought a rab waterproof that was made ‘specially for them. Pertex + fabric, performs really well – was breathable enough to not boil me in 100% humidity in malaysian jungle.