It’s Pothole Day! Fill That Hole Gets An Update

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There’s an obvious soundtrack to this…

It’s not just Blackburn that has potholes, and if you spot one Cycling UK’s Fill That Hole reporting tool makes it easy to report them. It’s just had a refresh, so if there’s a hole that you’ve been driving or riding past, what better time to report it? Should you be unlucky enough to damage your bike on a pothole (or worse, have an accident), proving that the Council knew about it is a first step in being able to claim for it. Cycling UK explains more in their press release:

To mark Pothole Day, Cycling UK is relaunching a refreshed version of its pothole reporting tool, Fill That Hole.

Fill That Hole has been around for as long as the iPhone, enabling people to report road defects easily and send their reports to the right local authority since 2007.

Since its creation, nearly 200,000 potholes have been reported over the whole of the UK. Potholes plague roads across our country. While media attention is often focused on the problem they present to people driving, when cycling they can become a hazard that far too often has resulted in loss of life or serious injury.  

Prior to Fill That Hole, there was no easy way to report potholes and other road defects without working out which highway authority was responsible for each stretch of road. Fill That Hole works as a one stop shop, and takes the difficulty out of reporting through a few simple taps of your phone at:

Reports via the app or website go directly to the relevant highway authority, which has a legal responsibility to check and repair where necessary. 

If the authority fails to take action, these reports can help others in the future should they need to claim for damage or injury against the council if that road defect hasn’t been fixed.

Reporting the defect increases the chances that the council will fix it, because they can’t claim not to have known about it.

The updated Fill That Hole tool was made possible by funding and support from law firm Fletchers Cycle SOS.

Sarah Mitchell, Cycling UK’s chief executive said:

“Thanks to reports made by Fill That Hole’s thousands of users over the years, dangerous stretches of our roads have been identified, fixed and made safe for all road users.

“It’s important to report road defects when we find them for the safety of us all, and Cycling UK hopes that everyone who cycles will make these reports more easily than ever using  Fill That Hole.”

Ooh, infrastructure.

Bob Coupland, head of cycling claims at Cycle SOS, part of Fletchers Solicitors said:

“We are thrilled to see the launch of the Fill That Hole website, a commendable initiative that empowers cyclists and the public to contribute to safer roads. As legal partners of Cycling UK, we understand the importance of addressing the issue of potholes and road defects for the wellbeing of cyclists.

“This platform not only serves as a valuable tool for reporting potholes but also plays a pivotal role in fostering collaboration between the cycling community and local authorities. The ability to swiftly report road hazards enhances the overall safety of our roads and reduces the risk of accidents. We’re committed to supporting initiatives that prioritise the safety of cyclists. The Fill That Hole website aligns seamlessly with our mission to advocate for the rights and wellbeing of cyclists on the road.”    

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Hannah Dobson

Managing Editor

I came to Singletrack having decided there must be more to life than meetings. I like all bikes, but especially unusual ones. More than bikes, I like what bikes do. I think that they link people and places; that cycling creates a connection between us and our environment; bikes create communities; deliver freedom; bring joy; and improve fitness. They're environmentally friendly and create friendly environments. I try to write about all these things in the hope that others might discover the joy of bikes too.

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  • This topic has 14 replies, 15 voices, and was last updated 1 month ago by Adam.
Viewing 14 posts - 1 through 14 (of 14 total)
  • It’s Pothole Day! Fill That Hole Gets An Update
  • Phil_H
    Full Member

    “Fife Council doesn’t currently accept reports from third party reporting sites such as Fill That Hole.”

    Fife council are useless, they don’t do anything if you report via their unnecessarily complicated website either.

    Full Member

    If I were to use that round here on a ride – I think I’d be walking more than riding

    Full Member

    Sadly Leeds City Council another who don’t accept the data, but then they’d probably only surface dress it anyway. Or, in one recent case, close the road for two days but not actually do any kind of repair at all…

    Full Member

    Thanks @stwhannah

    I’ve just used the website to report the pothole sinkhole outside my drive. I wonder how long the most incompetent council in the country will take to throw some stones in and stamp it down?

    Free Member

    Best solution i’ve seen for potholes is increasing fuel duty.

    Free Member

    The rest of the country drives on the left of the road.

    In Lincolnshire we drive on what’s left of the road.

    Full Member

    Best solution i’ve seen for potholes is increasing fuel duty.

    Or, using the money already there for basic maintenance.  We managed that sort of thing well in the past.

    Cleaning culverts, ditches and offlets each year would sort out 90% of the issues I see driving around.

    Full Member

    Im not sure the money is there – have you seen the size of the government debt lately? Finephilly is right though to some degree – the quickest way to limit the road damage we are all causing with prolific and needless car useage is by pricing people off the road.

    Free Member

    <b id=”docs-internal-guid-24725e54-7fff-fe2c-f3f4-216736195444″ style=”font-weight: normal;”>There is very little money in local government to fix anything such as roads as the government grant was cut by 40% between 2010 and 2020. There has been a rise in the council tax by 30% in that time, but the total money coming in is still about the same as it was 10 years ago. So with inflation they can only fund the most basic services.</b>

    Full Member

    Best solution i’ve seen for potholes is increasing fuel duty.

    Thereby further increasing fuel poverty in rural areas.

    Full Member

    Potholes are that bad round by us it’s made the news. Probably not much worse than anywhere else but people have been quite enterprising about raising the issue…Screenshot_20240116_124822_Facebook

    Full Member

    How about making every vehicle that is registered to use the roads, pays a tax to maintain their upkeep.

    How many vehicle’s currently pay zero towards the infrastructure?

    Full Member

    Sadly Leeds City Council another who don’t accept the data, but then they’d probably only surface dress it anyway. Or, in one recent case, close the road for two days but not actually do any kind of repair at all…

    TBF to Leeds CC, I reported a pothole to them a few weeks ago and they were round the next day filing in. Its probably a crap repair, but they were round bloddy quickly.

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