Giant and Liv Go Direct To Consumer In UK

Will they be shipped with an authorised dealer to assemble them?

Will they be shipped with an authorised dealer to assemble them?

Chapeau

Will they be shipped with an authorised dealer to assemble them?

Nope, simply take delivery of the boxed bicycle and take directly to your local Giant dealer for assembly, what could be simpler, even comes with a full lifetime warranty.

razorrazoo
Full Member

Nope, simply take delivery of the boxed bicycle and take directly to your local Giant dealer for assembly, what could be simpler, even comes with a full lifetime warranty.

Note: Labour charges for assembly will apply. Includes full check of bike, but any issues will be missed anyway.

That is some world class trolling by Giant Hannah considering the warranty thread!

Someone spotted an opportunity to drop this and stir up some forum traffic 😀

This is bizarre as EBC (whom I used to work for and respect hugely) have just announced they are opening another store in Edinburgh to sell just Giant & Liv…

will they continue alongside the home delivery model, or will this be the start of a shift in the model?

Getting closer into bed with a retailer is not a move towards direct sales is it?

Odd.

https://www.edinburghlive.co.uk/news/edinburgh-news/popular-edinburgh-cycle-store-opening-26019229

Simply wonderful timing 😂

This is bizarre as EBC (whom I used to work for and respect hugely) have just announced they are opening another store in Edinburgh to sell just Giant & Liv…

Given that the implication is that a dealer needs to carry out any and all work on a Giant/Liv bike in order for the warranty to apply they will need a dealer in every town and village if they wish to achieve (bicycle) world domination!

Distributed in a dual-branded Giant and Liv bike box, with instructions that take you through a simple step-by-step guide to help unbox the bike, set up the bars, fit pedals, and set saddle height, followed by some pre-ride safety tips.

Oh hang on, I see what they’ve done there, never shall a warranty be approved again!

Ouch.
I need the taps head meme. Can’t have a warranty if assembled at home

Giant / Liv now expect a lot of their bikes to be home assembled.

Does it actually say that ?, or is it a case that as with the instruction/warranty, it will say something like Must be assembled by either a Giant dealership, or by a qualified mechanic, by which they’ll probably mean certified with specific or at least recognized qualification from the bike industry.

Should have this in big letters on the side of the box

‘The warranty is voided if the bike is removed from the delivery package’

So are the margins the same as shop sold bikes for Authorised Giant Dealers having the click and collect, or is this a way of reducing their cut, or avoiding it completely?

Are home delivered bikes the same, or no cut for the local independent dealer, trying to work out how they do this and big up the network of dealers.

A new DTS (Direct-to-Sucker) service.

^^^ the Giant/Liv announcement isn’t quite the same as Spesh tho, is it ? Seems like they are still promoting the dealers, just giving home delivery options ?

I’m not sure I understand why this is an announcement now. When I was looking at Giant’s last year, you could go to an LBS, do click and collect from website to dealer, or get it shipped directly from Giant.

So this big announcement is that they put some more instructions in the box?

So, what warranty are they now offering?

Nothing’s changed in that respect – SFA.

I will never say Singletrack is in the pocket of manufacturers again

When did you say it before?

If selling direct and though dealers, then you need to sell at the same price through both channels… otherwise people will “try” at dealers but then “buy” direct.

as there is of them actually releasing a desirable mountain bike

just imagine you’re living 5 years in the past and they start to make more sense

I’ve added a clarification on the process that we requested from Giant in the story.

don’t suppose you took the time to clarify their warranty process while you were in contact with them, and what exactly invalidates it? which is probably of more interest to most people on here than some minor change to the ordering process which on the face of it goes against their current warranty wording.