I have no useful contribution to make?
You’re probably better off with a foam roller for that.
I paid him for training programmes twice, before the STW kerfuffle, I got them, and they were bloody brilliant. Not just the same traditional training re-hashed like many coaches seem to hand out.
He wasn’t on a cycling holiday when he tweeted about cycling in the Alps, he was/still is working in Geneva periodically and just went out on a ride.
So yes he is a real coach, no he is not deliberately scamming, yes he probably really should have got his finger out and sorted refunds, despite all the personal issues.
did he recover his business properly
Don’t think so, he has a job now I think.