Specialized Warranty headaches

Managed to speak to someone at Specialized, super helpful, the 6 – 8 week quote was excessive and likely the store giving themselves some breathing space. More likely 2-3 weeks and it will be repaired.

All sorted and faith in people restored.

That’s good. Keep us updated

What bike is it on and which area of frame

Kenevo SL, top of top tube.

3 weeks old and told you need to send it off for 6-8 weeks? Go to the shop and get a refund. Stay there and be difficult till they give you a refund.

3 weeks old and told you need to send it off for 6-8 weeks?

No, 10 months old – this has been explained twice!

Managed to speak to someone at Specialized, super helpful, the 6 – 8 week quote was excessive and likely the store giving themselves some breathing space. More likely 2-3 weeks and it will be repaired.

All sorted and faith in people restored.

That’s good of them. I would steer clear of whatever bike shop they are in the future though, that’s not cool to tell you it’ll be so much longer than what spesh said themselves.

+1 on Specialized Warranty issues. My 4 months old bike has had a broken seat clamp (no problem- shit happens, but does it take 3 weeks to send a new one out?). Now a new crank (taken 10 days to acknowledge the issue let alone send it- still not got it). I’ve found them (Specialized Rider Care Whatsapp) pretty poor to be honest.

 I would steer clear of whatever bike shop they are in the future though, that’s not cool to tell you it’ll be so much longer than what spesh said themselves.

I dunno.  With my Support Hat on, it’s better to quote six weeks and have it take three than to quote three weeks and have it take six.

Used to be a normal thing with the shops i’ve worked in. Once you’re relying on a supplier to arrange a third party to do work, add in a *really* healthy buffer. Especially when the supplier has nothing to gain by doing it quickly, or slowly.

Though saying that, i do know of a Specialized warranty claim that took under 48 hours when everything dropped into place perfectly. Right owner, Right shop, Right person AT the shop and Right person at Specialized. (And an already scheduled but not yet picked delivery).

Taken my 11 month old bike into Spesh for some warranty work/fault diagnosis – parts replaced without issue. Quoted 4 day turnaround and lent me an SL8 to use in the mean time then texted me in the afternoon after I dropped it off to say it was complete. Can’t fault that service. Outstanding. 🙂

For anyone interested in an update, it’s been a little over 4 weeks since I dropped my bike off and I’m yet to receive it back – despite being quoted 2-3 weeks by the Spesh rep. I do however know that the store had it sat there for 2 weeks before it was sent off.

The good news now is that it’s back at the store, repaired.

The bad news is the store won’t build it back up for another week (staffing, apparently).

At this point I feel like they’re punishing me for going ahead with the warranty claim – like ‘Haha I told you it would take ages’

Not a single phone call from these guys at any point either, all of this info I’ve had to track down myself from one place or another.

I’m reluctant to name these guys as they’ve still got something of mine, but suffice it to say their service is terrible.

Sorry for the rant, these guys are killing my vibe.

Sadly it’s like that all over the place. Everyone seems pushed. It’s like that at work too (NHS). Just a general sh1t show…

That’s a pita but I now feel the thread title is completely misleading. Specialized seem to have been pretty good and fast and your bike shop, for whatever reasons given, a bit shit.

That’s what I was thinking.

I crashed and damaged my bars. Phoned the bike shop on Tuesday, followed it up as requested with photos in an email. Call back from bike shop later in the day saying new bars could be provided under the crash replacement scheme and are on the way from Specialized.

Should have tried a different store after the initial obnoxious I know all and know what you did and don’t believe you behaviour, unless you had to continue the claim through them, they all clearly unfriendly and bad at customer service so need naming and shaming once you eventually get your bike back, some wet blankets will argue otherwise but just ignore any virtue signalling.