maybe they’re whinging because theydon’t pay for a modern water supply service?
fixed for you
as stated above NI water is well known to be behind the times
I’ve had operational experience of a large freeze thaw event during the festive period, it’s not fun and it’s very hard work. They probably underestimated the need to isolate anything that leaked as fast a possible. That would probably have been due to the lack of real time data about the increased network demands which in turn would be due to the lack of investment.
At some point they would have needed to start turning areas off to stop them sucking air (and groundwater) into the pipes when the water ran out. Hence why people are off. The difficulty in mustering “mutual aid” will also hamper NI water.
The issues are probably complex and I imagine plenty of people are jumping on the bandwagon to kick the water company (Quango). These same people have probably been hndering the required modernisation for the last 20 years.
meanwhile the staff are probably working very hard during a difficult period trying to sort out the issues in a proper manner.