I ordered a Cyclocross carbon XLS (with a few custom options) bike from Planetx on the 3rd Feb.
Looking at their website, it mentions that delivery was free on all bikes, but I was charged 60Euro (Switzerland) for delivery. Not really an issue, but I emailed them about it politely and was told that the charge was correct, and that the website needed to be updated to eliminate incorrect info. Fine, but not a 100% nice customer experience.
I was emailed with info that the build date for the bike was the 7/2 and on this day it would be sent out by TNT International… In fairness to them, (they have been unerringly polite through the whole process, and when answering 2 queries by phone), the bike was indeed build and shipped on the 7th;
The issue for me, is that rather than TNT international, it has somehow been sent by PostNL! I can seemingly track the delivery to a point through one TNT link, but TNT cannot offer end to end tracking as it is in the ‘standard’ mail. I find this pretty annoying, and definitely *not* as expected.
TNT International would normally take 2-3 days for delivery here in Switzerland, but no one has any idea how long PostNL/Swisspost will take – I have been quoted up to 10 days by PostNL (who can’t even tell me where my bike is!)
This end step has gone some way to eliminating the initially very good experience (even though I do feel that I should not have had to pay the 60Euro delivery fee!) and I do feel annoyed that TNT is clearly listed as the shipper on my PlanetX order, but this is not the case.
I really hope the bike is here soon, and in good condition, but I am not holding my breath :s