Home Forums Chat Forum Help, water leak. Any Thames water gurus here?

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  • Help, water leak. Any Thames water gurus here?
  • thelawman
    Full Member

    We had something similar a few weeks ago. The new annual charge was much, much higher than last year, and a quick shufti down at tge meter confirmed the spinny thing was making itself dizzy, even with the stopcock off. I left it a few weeks for reasons below, then  reported it to SevernTrent, whose 2 men in a van came a couple of days later and pressurised it with a gas canister of something or other, then waved a ‘sniffer’ detector over the block paved drive.

    They said “Looks like it’s around here” gesturing in the direction of the corner of the house, which would sort of make sense, given there’s a guttering downpipe just there, and a drain. I’d had the foresight to take out Homeserve insurance cover a couple of months previously when the initial high bill arrived… the terms of that insurance included “No claim allowed for the first month”

    Anyway, the Homeserve man came a few days later, gassed again, and found a strong whiff in a different place entirely. He dug down about 4ft and found the leak where the plastic pipe was touching the underneath of a clay drain. He said it happens that when they run the mains pressure pumps at night, it sets up a bit of vibration at times, and that’d rub through the plastic pipe after several years. He cut out a section about 12″ long, spliced a new piece in, and filled the hole. All good so far since then.

    dartdude
    Free Member

    Only you can stop your leak with an item you own two of,

    Your phone & your mouth

    neilnevill
    Free Member

    Ok, spoke to Thames water. The bad news is the first appointment for them to come and look for the leak is October! I took it. The good news, they will look to completely replace the lead pipe, not patch it, and there is no charge for this (assuming the leak is as I think, under the lawn not the house). So we are (until we are refunded after the fix) paying for [counts on fingers] about 155m3 of water or about an eighth of an Olympic swimming pool! The first appointment is just confirming where the leak is…. then book a fix.   I could be well on the way to a full pool before it’s fixed.

    toofarwest
    Full Member

    Ask them about a leakage allowance, once the leak is fixed they should be able to calculate your normal usage from previous bills and two check readings on the meter. This was our policy when I was on customer service/leakage with Dwr Cymru.

    neilnevill
    Free Member

    Thanks,  I did so I’m confident I’ll get the cash back,  but I could be chasing quite a lot by the time it’s fixed. Fingers crossed it doesn’t get any worse.

    singletrackmind
    Full Member

    By October you could have probably excavated the entire length of the pipe run with a trench spade.
    Found the leak , taught yourself plumbing, fitted a transition coupler and run a length of mdpe from the house back to the road .

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