@gazzab1955 – I think I was quite an early subscriber, things may well have changed now but at the time they weren’t very forthright with how you could cancel, and made it as difficult as possible.
You could sign up really simply on the website, but not cancel that way, which irked me a little. I emailed them to try and cancel and heard nothing back. I private messaged them on social media and heard nothing back. Eventually I posted publicly on their social media and got a ‘you have to phone us’ – which irked me further. I phoned, and spent a good 15-20mins with a guy trying to convince me that I shouldn’t cancel.
I appreciate that people are capricious and that a business has to retain subscribers somehow, but that way of doing things annoyed me. That said, even ‘you have to phone us’ does that.