So, the replacement humanscale arrived after some fun and games with DHL. and after about 2 weeks use the bloody gas strut has gone on this one too. I am not best pleased. The company have offered a full refund and said I’ve just been unlucky.
If I’m honest the condition of the refurb wasn’t brilliant, both had been reupholstered but I don’t think anything else done to it.
Question for those of you who have bought refurbed – what state do they arrive in? Is it normal for some pretty bad scratching, worn casters and faulty gas struts? Or am I just unlucky?
For a refurb I was expecting it to be polished up / repainted if needed, reupholstered and with new casters and gas struts. Is there a company that guarantees they do this?
It was 25% of retail, but £250 is still a lot of money for me to spend on a chair – its put me off refurbs