Dear Hope Technology,

FFS bearings fail early sometimes, that’s why a warranty is offered

Hope are great.

They sorted my Hope vision HID light out when it was 3+ years old FOC.

I managed to snap a brake banjo and a nice bloke patiently explained to me over the phone how to solve my own ham fisted efforts

Got Hope XC on one bike and ProIIs on another, both have needed a single bearing swap in as long as I’ve had them.

Their brakes can be completely rebuilt or they will do it for you for a very reasonable price.

I’m not a fanboi – decreased biking budget means a lot of my new kit is Shimano but I appreciate the value of decent service when i get it

Love the thread – very enjoyable.

It’s preferable to being cornered behind a counter in a bike shop with the disgruntled OP going on and on and on and on and on….

I feel sorry for the people he visits in person.

And /\ is basically why I don’t want to work in bike shops anymore (after 10 years).
-We’ve fixed your bike (no charge),we are sorry it broked,have something free.
-WHY WHY WHY WHY WHY WHY This is terrible service and I’m going to rant for no discernible reason and personally blame YOU so your boss will blame YOU and put your job in jeopardy.
-What can we do to resolve this.
-I don’t know,nothing.Errr…. thanks,bye now.

Can I also point out ( I dont think this has been said already, apologies if it has) that bearings dont just SUDDENLY collapse. Typically they will get rough and develop play well before they collapse, so you should get plenty of advance warning before they finally die.
The fact the outer race was left behind in the freehub body suggests that someone hadn’t been looking after their bike / paying it much attention, because the bearings have to be royally toasted.

Fair point Bigyinn, but there was no play. Even on the last day I rode it there was none anywhere. There was a creak and that coincided with a worn transmission so I stopped riding it until I could take a proper look. I admit I thought it was the press fit bb so I had bought a new one. When I did take a proper look that seemed ok. The only thing that alerted me was the stiffness of the rear axle. When I took the free hub off the mess that greeted me was a genuine shock. The two main hub bearings were fine, as was the outer free hub bearing, so the axle was still supported ok.

4 pages of guff about nothing.

You can say what you like about Hope but they know how to look after their customers.

Try talking to them instead of posting smarmsh1te on the forum?

Hope components have a higher than average failure rate, not only in my experience (3 out of 4 components, one twice) but for everyone else who posts with similar tales on this forum. If this wasn’t the case then where are the numerous posts about faulty Thomson components? If you’re lucky enough to have had no issues with Hope then good for you. Return postage ain’t cheap and their super customer service is a bit too essential for my liking.

As has already been explained, folk don’t tend to start threads about the fact that they’ve NOT had to replace a Hope bearing or whatever so you have no way of putting the number of negative comments in any sort of perspective.

Good on yer billyboy, I haven’t bothered reading all 4 pages as it seemed from the off that you were clearly wrong to have an opinion and express it too. Still they have a point, why wouldn’t you expect your overpriced, hand crafted in Britain from the highest quality plasticine, components to pack up within months, so that you can carry a full spares package and exact your own field repairs. Keep up the good work and don’t give in to the pressure no matter how unbearable it becomes 😉

I have little more to add apart for my Hope history. Been using their hubs & brakes solely for 15 years & I’ve had to use their backup/advice 4 times. 1st time was for an original none disc XC broken axle that was 2 years out of warranty, FOC. 2nd & 3rd were for replacement Maxles on my 5, FOC & replaced with a steel one, been fine since. 3rd time was for a faulty charger on some 2 yr old Vision 4’s, replaced FOC.
If you don’t like their stuff & service, get something else, It’s an easy choice.
PS, never had ANY issues with Hope brakes.

Overpriced? Really? I can’t think of any comparable quality hubs for a similar price. There’s Shimano but I’d rather have sealed bearings, a freehub I can service, and the option to use different axle standards.

How long should hub bearings last?

How long should hub bearings last?

Far too many variables.

Mileage
Conditions
Winter salt on commute?
Jet wash
Pish installation by gibbon fisted home mechanics
Lack of grease

And so on…..

As has already been explained, folk don’t tend to start threads about the fact that they’ve NOT had to replace a Hope bearing or whatever so you have no way of putting the number of negative comments in any sort of perspective

Not sure whether you’re missing the point on purpose?

where are the numerous posts about faulty Thomson components?

where are the numerous posts about faulty Thomson components?

here ya go

with lots of pretty pictures

and here

another

other forums too

this could go on for a while

My what alot of photos of ham fisted monkeypaws mechanics foopas you have posted there klunk.

If this wasn’t the case then where are the numerous posts about faulty Thomson components?

Because they make so many items with moving parts and things that can wear out…

where are the numerous posts about faulty Thomson components?

Apart from their relatively new dropper (compared to many Hope products), Thomson don’t make components with movable parts or bearings that are subject to the same levels of attritional wear – so not a particularly useful comparison.

EDIT – as cgguru posted moments before.

see what happens if you do the a google image search with ”cracked hope stem”

Still going christ. Im sure it would have been easier to get a reply from hope from the start rather than an independent forum

Btw samsung why has my phone battery died after 14 months ???

2 hope stems on that page klunk….both with similar failure modes in flexure points when pinch bolt clamps are done up- at a guess to more than 5nm

None of my 3 Hope components which broke had moving parts.