Thank you for doing such a quick warranty turn around on my broken Hope Pro2 Evo rear hub. I sent it off on Tuesday and it has just arrived back with a new free hub body, new axle and new bearings.
What I would really like to know for my own peace of mind, is why the two inner bearings on the free hub disintegrated after less than five months use?
Given that I have had to unlace the wheel, pay for posting the hub to you, and now I’ll have to rebuild the wheel, I think it would be common courtesy to provide an explanation to me for this premature failure of this expensive product.
I have it in mind to do a ride abroad that will take several weeks to complete. If this fault I have just experienced is a one-off because there was a faulty batch of bearings involved, then I will be reassured and I will take Hope hubs on this trip. If there is some inherent problem with these hubs, then I’d really like to know now, so I can limit the amount of mechanical breakdowns I might encounter in the middle of a foreign country.
Kind regards,
billyboy.