Don’t forget the law of sod…
If you order something you don’t need for a few weeks then it will generally be at your doorstep before you leave for work the next morning and there will be no issue with the contents of the box.
If you are in a hurry and select express delivery, something funny happens. I suspect Yodel and CRC can sense your urgency and have a “special” delivery option for this. It will take 23 hours 59 mins of the allotted 24 hours to pick your item from the warehouse, it then gets handed to Yodel for their 48 hour delivery.
Yodel will aim to deliver it somewhere in your neighbourhood (up to you to find where because according to the card, it was left in the porch you don’t have) in 47 hours and 59 minutes, that takes care of the 48 hours to deliver deadline.
But because this is urgent, Yodel bypass the normal rule of abandoning the parcel if your neighbours wheelie bin on bin day and wait for you to get in the shower or have a dump before silently sneaking up the driveway and putting a “sorry you were out card” through the letterbox before running down the drive, diving through the door of the idling van and setting off at 90mph. Obviously with the phone off so they cant be contacted.
He will take the long route back to the depot so you cant collect before closing time that evening. When you try and collect first thing the next morning, nobody will be able to find the parcel despite it being a massive F-off bike box, after 40 minutes of standing around waiting for Jackie to read the label on all the letters and amazon parcels, they will tell you that it was loaded back on the van and will be with you today. You rush home to play the waiting game again (while needing a dump or shower but not falling for that one again).
The good news is you manage to catch the driver this time by sitting at the end of the drive flagging down every van going near your road. Bad news is the frame is the wrong colour but its OK, Yodel will collect this one in 48 hours and CRC will send you another
This +1
CRC can be properly infuriating these days, but I think Amazon prime has spoiled me. They are quite useless at getting things out on time as well, stuff eventually comes but I’ve found the free delivery (if I end up making multiple orders) usually arrives before the fast track paid ones hahaha!
In general though, I think the quality of delivery services has dropped massively these days. My Commencal frame turned up totally opened, the delivery company or customs had opened the box by snipping each of the large staples and rifled through the contents! They had then failed to reseal it! Luckily nothing was damaged.
It’s an ass, when you spend a couple of grand you expect a decent service like you would get at a shop – or at least people who didn’t grow up in the age of next day delivery. But delivery companies and online retailers often employ the lowest common denominators and cut as many corners as they can to make a profit – especially when they are trying to compete with Amazon. I know everyone loves to hate Amazon, but I’d switch to them for bike parts tomorrow if they stocked a decent range of stuff. Your part is faulty? You get sent a replacement, without even talking to anyone on the phone, just a simple click online and then you have 30 days to return the old one. Hugely helpful over the phone as well, located a missing parcel for me and had the depot get it to me by the end of the day!
Hopefully that level of service can become normal, with sensible working hours and decent pay – I’d quite happily pay a premium on delivery for it.