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As above, no one listening to me!
Thebossdoesntreadthis@CRC.com
talktofrank@crc.ni
That's helpful
What do you think emailing the boss is going to do? What’s the problem?
ming@wiggle.mars
CEO emails are just another mailbox that gets scanned by somebody, probably the same team dealing with the complaints ones.
Have you tried the phone?
Chain Reaction Cycles/Customer service
028 9335 2976
OP, what is it you're trying to achieve as an outcome, and what's the problem you're facing?
I don't work for CRC or any of their companies, but give us a clue what's going on and one of us might be able to suggest a viable course of action 👍
Ordered frame last Friday, having been promised delivery by this Thursday (as per their 4/5day delivery schedule). Item has not been despatched as yet, so looks like my holiday is about to be ruined.
It's only Monday. Don't be such a drama queen.
Hang on? Ordered Friday 12th, not dispatched by the end of Monday 15th? Courier will get it over to you in under 24hrs so posting Tues or even Wed will probably be OK.
48hr service according to customer service.
As above. I wouldn’t expect to see a “item dispatched” email until Tuesday or Wednesday for something due to be delivered on Thursday.
Sometimes that email is sent waaaaaay after the actual Dispatch time, so I wouldn’t worry yet.
Or just phone them and ask. (Politely) 👍
Yep - next working day has only just ended. I'd expect you'll get a despatch email tomorrow and delivery Thursday as expected.
Surely op means he ordered it a week ago..not on Friday just past.
no one listening to me!
Huh. Wonder why.
Correct me if I'm wrong but isn't Thursday 48 hours from tuesday. What's the issue?
My old boss used to have a saying when batting away project managers and stakeholders.
"A lack of planning on your part does not constitute an emergency on mine"
I feel that's reasonably apt.
You should try ordering a frame from Sick!..
Seriously though, ordered Friday and you're moaning on Monday? I've had stuff from crc arrive before the dispatch email.
I wouldn't be totally surprised if it turned up the same day you got the dispatch note.
Bosses email jesus christ 🙈
If it rocks up on Thursday, and it's required for the weekend I'm assuming it's going to be getting built up on a fairly tight timescale.
I have built numerous bikes from frame up. Not once in all my time doing it have I not had to pop to the shop for a part i had forgotten id require, or something hasn't been compatible, even if it's just a missing spacer. The op will be absolutely apoplectic when he realises he's missing a couple off washers or his seat post clamp is the wrong size..
Toodle pip. If it’s any consolation, you fit the stereotype of the kind of person that demands the CEO of a global company’s details for the most minor (non) problem, to the letter.
Out of interest, taking me out of it, is this thread going as you hoped?
Have a nice holiday xxx
Cuppa anyone? 🤗
secretly hoping you don't get it having read the rest of the thread 😉
Someone has time management issues.
I’ll provide the biscuits
Someone who gets easily stressed out needs a frame on a tight deadline, so goes mail order through a big faceless company. What could go wrong? In all likelihood probably nothing (except an aneurism)
CRC use yodel as a courier these days don’t they?
Youok@hon.grump
I’ll provide the biscuits
I ordered some, they are on their way, should be hear any day soon
This thread
It wasn't a lrg SC nomad in orange was it? 🤔
You did pay for express delivery didnt you given your tight time scale and didnt gamble on standard delivery knowing your times were tight? I am confused as you say 48 hours then 4/5days.
The last thing I ordered online turned out to be out of stock, they said I could wait two weeks or have my money back. Birthday present for October, not Thursday though. Not really relevant, just thought I would share.
OP seems angry at nothing. Maybe he should **** off
You did pay for express delivery didnt you given your tight time scale and didnt gamble on standard delivery knowing your times were tight?
I'm not sure but I reckon I could get the biscuits from a shop if I needed to, they were not anything special but I did fancy some.
It wasn’t a lrg SC nomad in orange was it? 🤔
Nah, one of these
https://www.chainreactioncycles.com/mobile/time-fluidity-aktiv-frameset-2018/rp-prod186599
those who just come on here to be arse holes- p155 off!
many thanks, now **** off!
Wow, what a charmer. I was going to post something negative, but that'd drag me down to your level. Have a nice evening.
Promised is one thing but does not constitute a guarantee.
Did you pay for guaranteed delivery?
If I was working to a (relatively) tight deadline I would not be relying on standard delivery.
I'm all in favour of contacting CEOs direct - but only if circumstances demand it; yours don't unless there's something you haven't shared.
Most of the posters on this thread are regulars and have adopted the typical STW approach to relatively unimportant stuff.
As for them being arseholes - tut, tut you are being silly and pointlessly offensive.
Let us know how you get on.......
Don't forget the law of sod...
If you order something you don't need for a few weeks then it will generally be at your doorstep before you leave for work the next morning and there will be no issue with the contents of the box.
If you are in a hurry and select express delivery, something funny happens. I suspect Yodel and CRC can sense your urgency and have a "special" delivery option for this. It will take 23 hours 59 mins of the allotted 24 hours to pick your item from the warehouse, it then gets handed to Yodel for their 48 hour delivery.
Yodel will aim to deliver it somewhere in your neighbourhood (up to you to find where because according to the card, it was left in the porch you don't have) in 47 hours and 59 minutes, that takes care of the 48 hours to deliver deadline.
But because this is urgent, Yodel bypass the normal rule of abandoning the parcel if your neighbours wheelie bin on bin day and wait for you to get in the shower or have a dump before silently sneaking up the driveway and putting a "sorry you were out card" through the letterbox before running down the drive, diving through the door of the idling van and setting off at 90mph. Obviously with the phone off so they cant be contacted.
He will take the long route back to the depot so you cant collect before closing time that evening. When you try and collect first thing the next morning, nobody will be able to find the parcel despite it being a massive F-off bike box, after 40 minutes of standing around waiting for Jackie to read the label on all the letters and amazon parcels, they will tell you that it was loaded back on the van and will be with you today. You rush home to play the waiting game again (while needing a dump or shower but not falling for that one again).
The good news is you manage to catch the driver this time by sitting at the end of the drive flagging down every van going near your road. Bad news is the frame is the wrong colour but its OK, Yodel will collect this one in 48 hours and CRC will send you another 😀
In fairness to the OP CRC can be pretty infuriating. I got lied to and palmed off on a warranty issue for a few months. It was only when i looked up the wiggle directors and asked one of CRC's customer advisors which director had responsibility for marketing, as i wanted to copy them in on my letter to the Advertising Standards Authority, that i got an instant refund and an apology.
OP I think you need to calm down a bit on this one. Give them a call. One thing i did learn from my experience is that the majority of replies to such a post on STW are not very helpful - but within the replies i received there were a couple who offered advice that resolved my problem with CRC.
Wiggle changed hands last month. Here's the former CEO's LinkedIn profile -
https://www.linkedin.com/in/will-kernan-8435b917/
What I'd do, if I was in the OP's desperate situation, of ordering something at short notice for a holiday and expecting a huge online company to pull out all the stops and ensure my personal holiday went well, would be to contact Will and ask who took over from him. He'll reply instantly with the information and contact details of his replacement. Then you can take action which will get you exactly the results you expect. It'll be great.
Otherwise, Wiggle/CRC HQ is just down the road from me, if needed, I can go barging in to the office demanding action from the lazy goodfornothing bastards. Just let me know.
As its now Tuesday, have you checked your neighbours front gardens?
Yeah I'd just call the phone number that came up on the first google search for CRC Customer Services, if they can't tell you or change anything then it's not getting there by thursday 😉
I hope the OP is going on holiday somewhere relaxing, and ideally near a good cardiac unit.
Call the waaambulance.....