- CRC – bosses email anyone?
As above, no one listening to me!Posted 1 year ago
That’s helpfulPosted 1 year ago
What do you think emailing the boss is going to do? What’s the problem?Posted 1 year ago
CEO emails are just another mailbox that gets scanned by somebody, probably the same team dealing with the complaints ones.
Have you tried the phone?
Posted 1 year ago
Chain Reaction Cycles/Customer service
028 9335 2976
OP, what is it you’re trying to achieve as an outcome, and what’s the problem you’re facing?
I don’t work for CRC or any of their companies, but give us a clue what’s going on and one of us might be able to suggest a viable course of action 👍Posted 1 year ago
Thanks for the constructive help and to those who just come on here to be arse holes- p155 off!
Ordered frame last Friday, having been promised by their customer service, delivery by this Thursday (as per their 4/5day delivery schedule). Item has not been despatched as yet, so looks like my holiday is about to be ruined.Posted 1 year ago
Ordered frame last Friday, having been promised delivery by this Thursday (as per their 4/5day delivery schedule). Item has not been despatched as yet, so looks like my holiday is about to be ruined.
It’s only Monday. Don’t be such a drama queen.Posted 1 year ago
Hang on? Ordered Friday 12th, not dispatched by the end of Monday 15th? Courier will get it over to you in under 24hrs so posting Tues or even Wed will probably be OK.Posted 1 year ago
48hr service according to customer service.Posted 1 year ago
As above. I wouldn’t expect to see a “item dispatched” email until Tuesday or Wednesday for something due to be delivered on Thursday.
Sometimes that email is sent waaaaaay after the actual Dispatch time, so I wouldn’t worry yet.
Or just phone them and ask. (Politely) 👍Posted 1 year ago
Yep – next working day has only just ended. I’d expect you’ll get a despatch email tomorrow and delivery Thursday as expected.Posted 1 year ago
Surely op means he ordered it a week ago..not on Friday just past.Posted 1 year ago
no one listening to me!
Huh. Wonder why.Posted 1 year ago
Correct me if I’m wrong but isn’t Thursday 48 hours from tuesday. What’s the issue?Posted 1 year ago
My old boss used to have a saying when batting away project managers and stakeholders.
“A lack of planning on your part does not constitute an emergency on mine”
I feel that’s reasonably apt.Posted 1 year ago
You should try ordering a frame from Sick!..Posted 1 year ago
Seriously though, ordered Friday and you’re moaning on Monday? I’ve had stuff from crc arrive before the dispatch email.
I wouldn’t be totally surprised if it turned up the same day you got the dispatch note.Posted 1 year ago
Tom Howard – such insight and helpfulness, many thanks, now **** off!Posted 1 year ago
Bosses email jesus christ 🙈Posted 1 year ago
If it rocks up on Thursday, and it’s required for the weekend I’m assuming it’s going to be getting built up on a fairly tight timescale.
I have built numerous bikes from frame up. Not once in all my time doing it have I not had to pop to the shop for a part i had forgotten id require, or something hasn’t been compatible, even if it’s just a missing spacer. The op will be absolutely apoplectic when he realises he’s missing a couple off washers or his seat post clamp is the wrong size..Posted 1 year ago
Toodle pip. If it’s any consolation, you fit the stereotype of the kind of person that demands the CEO of a global company’s details for the most minor (non) problem, to the letter.
Out of interest, taking me out of it, is this thread going as you hoped?
Have a nice holiday xxxPosted 1 year ago
Cuppa anyone? 🤗Posted 1 year ago
secretly hoping you don’t get it having read the rest of the thread 😉Posted 1 year ago
Someone has time management issues.Posted 1 year ago
I’ll provide the biscuits
Someone who gets easily stressed out needs a frame on a tight deadline, so goes mail order through a big faceless company. What could go wrong? In all likelihood probably nothing (except an aneurism)Posted 1 year ago
CRC use yodel as a courier these days don’t they?
Posted 1 year ago
I’ll provide the biscuits
I ordered some, they are on their way, should be hear any day soonPosted 1 year ago
This threadPosted 1 year ago
It wasn’t a lrg SC nomad in orange was it? 🤔Posted 1 year ago
You did pay for express delivery didnt you given your tight time scale and didnt gamble on standard delivery knowing your times were tight? I am confused as you say 48 hours then 4/5days.Posted 1 year ago
The last thing I ordered online turned out to be out of stock, they said I could wait two weeks or have my money back. Birthday present for October, not Thursday though. Not really relevant, just thought I would share.Posted 1 year ago
OP seems angry at nothing. Maybe he should **** offPosted 1 year ago
You did pay for express delivery didnt you given your tight time scale and didnt gamble on standard delivery knowing your times were tight?
I’m not sure but I reckon I could get the biscuits from a shop if I needed to, they were not anything special but I did fancy some.Posted 1 year ago
It wasn’t a lrg SC nomad in orange was it? 🤔
Nah, one of these
those who just come on here to be arse holes- p155 off!
many thanks, now **** off!
Wow, what a charmer. I was going to post something negative, but that’d drag me down to your level. Have a nice evening.Posted 1 year ago
Promised is one thing but does not constitute a guarantee.Posted 1 year ago
Did you pay for guaranteed delivery?
If I was working to a (relatively) tight deadline I would not be relying on standard delivery.
I’m all in favour of contacting CEOs direct – but only if circumstances demand it; yours don’t unless there’s something you haven’t shared.
Most of the posters on this thread are regulars and have adopted the typical STW approach to relatively unimportant stuff.
As for them being arseholes – tut, tut you are being silly and pointlessly offensive.
Let us know how you get on…….
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