Apparently our business model is wrong.
(Offer free tubes and fitting, but a surcharge for air. “Perhaps you’d like some of our premium gases sir?”)
I see the same at work. Customers saying to developers “You should sell this at half the price because then you’d make more money through higher sales” etc.
Best answer I’ve seen was “Actually, I’ve experimented with that without publicising any price drops. I have two years of data that make me pretty sure that my pricing is right and you’re wrong”.Posted 3 years ago
Just had a chat with a customer – apparently we should be fitting inner tubes for free so people come back and buy more stuff.
Luckily the next guy said “was he having a laugh?” as soon as he left so I was able to laugh about it.
I suspect the first customer is not running a successful bike shop.Posted 3 years agohooliMember
I am honestly baffled that any cyclist cannot change a tube, its hardly a difficult task. Most of us do it with minimal tools in the mud and dark on the side of a trail.
If you have some reason why you cant change them, I don’t see why you would object to paying such a small amount to have it done.Posted 3 years agoRubber_BuccaneerSubscriber
Most of us do it with minimal tools in the mud and dark on the side of a trail.
He may have been at the side of a road in the rain with a rusty sturmey archer three speed that had been bolted in for many years. Those take me longer and I never get the gears right so they don’t slip.Posted 3 years agoBoardinBobSubscriber
Witnessed a posh **** going mental in a motor factors one day when he bought a new registration plate. The employee handed over the new plate to him and he just looked at it. “Aren’t you going to fit it for me” he asked. The employee then proceeded to explain they were a factors and not a garage. The guy started going off on one until the employee pointed out that he wouldn’t go into the supermarket across the road, buy a bunch of food then expect the checkout girl to cook it for him. Guy was raging.Posted 3 years agowigglesSubscriber
I fitted loads of tubes today and put the wheels on a bike someone bought on eBay and didn’t know how to do it (qr wheels with v brakes) nobody paid more than a tenner. Expecting it to be done for free takes the Michael a bit.
Such as this conversation today.
Me:”This bike is £1500″
Customer:”How much is it for me[/I] though?”
I had never seen him before or had he ever been in the shop. I’m always up for a deal but not when people think they are just automatically entitled.
BTW my response was £1500Posted 3 years agoratherbeintobagoSubscriber
I’m guessing £15-£20.
I was in a bike shop near where I live (but not my current nearest LBS, I hasten to add) where a bloke wandered in with a BSO and was quoted £15 for a puncture repair.
When he’d gone I raised my eyebrows a bit and was told that once they’d factored in the inevitable wheel rebuild +/- having to offer a discount on a new tyre, it was work they didn’t really want. I was a bit surprised, until my brother pretty much did this to an Edinburgh LBS (sidewall blew out on a knackered tyre he’d had them put a new tube in and he then claimed it was their fault).Posted 3 years agoampthillSubscriber
Its the “I should be England manager line” isn’t it
Everyone is an expert
Its always amazing that everyone concludes that you’d make more money if they paid less. No one ever says you’d make more money if you charged more for this service that I require, you could then offer a discount to that customer
Well done for keeping calmPosted 3 years ago
Don’t go into business in you own al. A real entrepreneur would have seen what happened in front of him and thought how do I monetise this? First recognise there are a bunch of people who are either numpties/lazy. First opp is to offer free session showing how to change a tire. To make it fun you then add in a comp for who changes it the fastest. By this time the juices are flowing and you will be able to sell the books, the work stand, the tire levers etc. Repeat with basic bike maintenance but small fee and free coffee. Ditto more sales of gear. At the same time you educate about different components etc and watch the dura ace fly out instead of the Deore only to be replaced by ultegra when the DA had prematurely worn out.
By the end if this, you have a bunch of new pleased customers. They will be buying more stuff, more engaged etc.
The other option is to smirk and take the piss out of a lazy numpty. And LBS moan about how tough trade is 😉
Next time the guy should use HIS brain and use the net to buy the inners!Posted 3 years agojohnnyboy666Member
The tube bit is fair enough and he should pay for labour but at the same time no harm in asking surely? As regards to the £1500 bike and asking for a deal that is more than fair enough. I may get some flack for the following but I always ask for discount in bike shops regardless of being a regular, if I asked how much can you do this £1500 bike for and I got the reply of “to you £1500” I would just walk out. Short of it already being on a super sale it will be cheaper online. I don’t expect shops to beat internet prices but I expect them to attempt to do something other than sell for retail prices. An effort has to be made. I will pay more in a shop for service and ease or return etc and do my best to support my local shops but only up to a point.
Also +1 to above, if it wasn’t for these numptys/lazy people local bike shops wouldn’t exist anymore.Posted 3 years agowilburtMember
The problem you (and all lbs) have is that successful retailers employ analysts to calculate the costs benefits ratio of option A,B and C to an infinite degree.
Your strategy is based on personal opinion and feedback from some goons on the web.
The outcome of each appraoch is fairly predictable.Posted 3 years ago
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