Am I Being Unreasonable?

Yes yes, apart from the obvious, quiet at the back.

I have a glass tumbler encased in pewter, as pictured in the ‘home office’ thread recently. It was a Christmas present last year, so it’s less than a year old. I picked it up a couple of days ago and the glass and pewter parted company, so I now have a plain glass and a pewter glass holder. I emailed the manufacturer asking for advice on how best to repair it and got this response:

“You can use a really strong superglue or you can return it and we will repaire.  The cost will be £7.50 plus vat plus postage”

I’ve already replied, which I’ll not post here just yet for fear of influencing responses. But Am I The Asshole in thinking that’s a bit shit? It’s like fifty quid’s worth of tumbler.

No, I would expect a fancy glass to remain fancy for more than 12 months.

I would imagine postage would be quite a lot so it doesn’t seem unreasonable. Would be nice if they just sent a new one but…..

Shit sometimes goes wrong and £7.50 doesn’t seem too bad.

1 year warranty shirley – assuming the present giver has the receipt and you are prepared to ask for it…

I would imagine postage would be quite a lot so it doesn’t seem unreasonable.

£7.50 doesn’t seem too bad

Yeah, but the £7.50 is for the bit of glue that presumably should have kept the two bits of the glass together. The postage, is extra.

I would imagine postage would be quite a lot so it doesn’t seem unreasonable. Would be nice if they just sent a new one but…..

They want £9 (£7.50 +VAT) PLUS the postage.

Still doesn’t seem too bad to me. Depends how much you like it I suppose.

I had a similar situation albeit with footware and not glassware. Similar in that I was offered a repair but I’d have to post said footware to be repaired. Insured postage was £23 each way.

I don’t think a repair should be chargeable when the warranty is still in effect. Mine was offered FOC but in both cases, I don’t see that’s it’s right to expect postage to be covered by the end user.

Maybe after that Mumsnet penis dunking thread they need to pay extra to get anyone dealing with glass tumbler returns.

£7.50 plus vat plus postage

They want you to pay postage both ways?

There’s no onus on them to have a warranty at all. Any manufacturer warranty is in addition to statutory rights.

The fact they want paying for a repair given the age and purchase cost is one of two gripes I have here.

Is the second gripe the postage or a mystery gripe?

No. I would expect it repaired or replaced foc

Under a year old it should definitely be fixed FOC. No question.

(I mean the repair cost – postage may depend how it was bought. Your statutory rights are with the seller of course, not necessarily manufacturer.)

Is the second gripe the postage or a mystery gripe?

It’s a mystery #KateBush unless someone works it out or I get bored.

It’s a mystery #ToyahWilcox surely?

Ah, ballbags. 😀

I would feel peeved.

Once I’d got over that I’d glue it myself and then every time I used it I’d have a little grumble.

After a few weeks I’d be told to stfu by madame and then the grumble would be inside voice only

A couple of years down the line id see an identical tumbler in a charity shop window and laugh quietly to myself

I’d be told to stfu by madame… A couple of years down the line id see an identical tumbler in a charity shop

The problem here is a) madame bought it(*) and b) it’s engraved so it’s vanishingly unlikely for an identical one to appear.

(* – Mine, not yours. Well, I assume they’re different people, at any rate.)

Am I being unreasonable?

Usually the answer is, “probably yes”. But this time, I don’t think you are.

Has it been mistreated, as in it sounds like something that should be hand washed rather than thrown in the dish washer?

Has it been mistreated, as in it sounds like something that should be hand washed rather than thrown in the dish washer?

A fair question but absolutely not. I don’t have a dishwasher in which to place things, let alone throw them.

Honestly, it rarely gets fully submerged even. I clean it out with a sponge, then it either goes back into service on my desk or put away in the cupboard because my better half cannot be trusted not to stick it on the draining rack underneath a stack of farmhouse pans.

I’d expect the repair to be free at the very least.  Plus an apology.

I could perhaps begrudgingly suck up the postage costs.

You’re right to feel aggrieved.

But honestly, glue it and move on in life.

But honestly, glue it and move on in life.

This would be my preferred option, I don’t really want to have to send it back. But having been on the other side of Customer Services I didn’t want to **** it up and then enter into a “well, you should have spoken to us first” conversation.

To be honest if you’d have just glued it it would have taken up a lot less of your life than it has done writing to them and posting on here. But at least you’ve given those of us on here something to do as well so we can all be unreasonable together.

I’d expect the repair to be free at the very least. Plus an apology.

The repair might just be gluing it back in if it was made like that origeonaly?

Can they not spell repair? Charge them £8 .50 plus VAT for correcting their spelling/grammar in customer facing correspondence.

Thermal expansion of glass and pewter are likely very different. Any glue you use will have a hard time staying in place.

maybe something flexible..blob of sillicone sealent or something similar?

I blame the cat…

if it’s anything like mine it was the cat what did it…