Visiting bus damage...
 

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[Closed] Visiting bus damages gate post then denies culpability.

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We had a group of Swiss gardeners to visit yesterday. They arrived on an AAA Coach chartered from Edinburgh. http://www.aaacoaches.co.uk/coach-hire-edinburgh-contact.php

The driveway has one entrance so the bus would have had to make a three point turn between two listed gate posts into the stable yard.

During this unseen manoeuvre the bus has clipped an iron hinge leaving white paint on it and dislodging the stones.

[img] [/img]

[img] [/img]

The director of the Swiss group forwarded these photos that I had taken to inform them of the damage and to initiate an insurance claim and he has just forwarded this reply from the company.

AAA Coaches
'I have just checked the midi coach and I can’t see any damages on the vehicle at all. So can only assume this was not our vehicle that done this.'

They have as yet not sent either an acknowledgement of receipt to the email I sent to nor have I received any other communication.

Next step?


 
Posted : 09/07/2014 3:10 pm
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can the swiss group bloke look at the coach?

tbh, if there's no damage on the coach and no one on it will support your claim I can't see it getting too far?


 
Posted : 09/07/2014 3:12 pm
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your going no-where unless you have a witness or admission..


 
Posted : 09/07/2014 3:14 pm
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Yup, contact the Swiss gardeners group for more info.


 
Posted : 09/07/2014 3:17 pm
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As above mate. I take it this is your property the coach has damaged. Remedial action is probably the only option, stop the coaches entering (if you can) Ask the bus/coach companies to drop people off outside. Sign up advising no coaches past the point.

Bit underhand by the coach company mind, unless you can contact them direct and explain the damage and the knock on effects.


 
Posted : 09/07/2014 3:19 pm
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Go pay them a visit.

Ask to see said coach beforr they have a chance to repair it...

Although chances are its in being fixed as we speak.


 
Posted : 09/07/2014 3:20 pm
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A bus is usually a steel frame clad in either aluminium, steel or plastic sheets, so would obviously be showing signs of damage.

Probably someone elses vehicle knocked them , but theyre old so no great loss, make them into a rockery or something.


 
Posted : 09/07/2014 3:30 pm
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'As above mate. I take it this is your property the coach has damaged. Remedial action is probably the only option, stop the coaches entering (if you can) Ask the bus/coach companies to drop people off outside. Sign up advising no coaches past the point.'

We did say that there was no access for a bus.

The driveway is overhung with trees, although there is no sign at the lodge warning that there is no turning space the driver had still to turn onto the verge to avoid low hanging branches long before he would even have reached the stable block.

I've written back to the Swiss leader to ask where the passengers were dropped off and where they were picked up. Entering they can only have been pointing uphill. Unless the driver reversed all the way back down the drive with all the passengers still on board he had to have made the turn at the stables.

I've also asked that they check any photos they have of the bus for its number plate and of any visible damage.

EDIT

'but theyre old so no great loss, make them into a rockery or something. '

They are listed.


 
Posted : 09/07/2014 3:32 pm
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[img] [/img]


 
Posted : 09/07/2014 3:37 pm
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You need an Edinburgh STWer to photo the coach....


 
Posted : 09/07/2014 3:38 pm
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Cynic-al to the forum!


 
Posted : 09/07/2014 3:44 pm
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Bus Jenga!


 
Posted : 09/07/2014 3:46 pm
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mcmoonter - Member

They are [s]listed[/s] listing.


 
Posted : 09/07/2014 3:47 pm
 kcal
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Did the same driver do the removal bash at Scone Palace? :/
[img] [/img]

AAA - they're probably trying it on and may not even be aware of the damage.


 
Posted : 09/07/2014 3:52 pm
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I've asked them to submit dated photographs showing all of the areas of the bus they have inspected.


 
Posted : 09/07/2014 3:54 pm
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We had a group of Swiss gardeners to visit yesterday.

As you do.


 
Posted : 09/07/2014 3:56 pm
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What about asking the people who came to visit if they witnessed anything?


 
Posted : 09/07/2014 3:56 pm
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Yes, you need Swisswitnesses. 🙂


 
Posted : 09/07/2014 4:02 pm
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Swisswitnesses, splitters!!!


 
Posted : 09/07/2014 4:06 pm
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What about asking the people who came to visit if they witnessed anything?

I imagine they will stay neutral.


 
Posted : 09/07/2014 4:13 pm
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I've asked the Swiss guys for statements, at least confirming whether the driver reversed back down the drive.

The folks at the lodge would therefore have seen him make the turn back on the public road and he would have had to have reversed all the way back up the drive. That didn't happen as they were in their garden and would have seen him.


 
Posted : 09/07/2014 4:32 pm
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I imagine they will stay neutral.

[img] [/img]


 
Posted : 09/07/2014 4:37 pm
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Probably someone elses vehicle knocked them , but theyre old so no great loss, make them into a rockery or something.

Did the 😉 get left off?
I do hope that wasn't intended to be taken too seriously.


 
Posted : 09/07/2014 4:39 pm
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Unless someone actually saw the incident happen, I can't see you getting far with this.
Even marks corresponding to the rough impact point on the coach wouldn't prove it 100%.


 
Posted : 09/07/2014 5:10 pm
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bigyinn - Member
Unless someone actually saw the incident happen, I can't see you getting far with this.
Even marks corresponding to the rough impact point on the coach wouldn't prove it 100%

He only needs 50.1%

Pete do you know where the bus is? Threatening or initiating court action may get a result. How much £ is the damage?


 
Posted : 09/07/2014 5:57 pm
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Al, the initial email said she had checked the bus and found no damage, when asked to provide to prove the above photos they said the bus was out.

They are saying we'd have to prove it.

The bus could be anywhere.

Would the bus have it's own CCTV?

Repair cost? I'm thinking around £500


 
Posted : 09/07/2014 6:18 pm
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Unfortunately, I've found that bus drivers aren't great at seeing stuff or admiiting that they've hit it, but persistence and highlighting visual damage has been key.

Fencing contractor had the front wheel of his tractor clipped by a bus, sending him through a hedge. When the police caught up with the bus the driver denied it, neither did he know where his rear quarter panel was. The police told him a tractor driver had it.

A friends restored Mini van was squeezed by a bus, driver said he was stationary and the Mini hit him, until the pattern of rotating wheel nuts down the side of the Mini was pointed out.

Finally, we had a wall that kept getting hit by buses until we rebuilt it filling in the curve behind the bend to double thickness and facing it with quartz - if they've hit it since, the wall hasn't come off worse.


 
Posted : 09/07/2014 6:44 pm
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looks like a vehicle has caught the top old hinge peg, easy for the driver to deny knowledge, and for the damage to be already there on vehicle or to Have happened anytime after return to base.Witneses needed.

Most pcv.s have internal and external cctv in case of insurance sacams being perpertrated on the firm something that the coach and bus media say is becomeing a very serious cost to owner operators.

of course it was a joke tuurning it into arockery, LOL.


 
Posted : 09/07/2014 7:01 pm
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I would have popped in there myself with photos of the damage and asked to see the bus. But it may be a bit far away.

Could you report it as a hit and run damaging property?


 
Posted : 09/07/2014 7:10 pm
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I backed a 7.5 tonne truck into a lamp post once - I had no idea I'd hit it until I was walking away and noticed one lamp post out of a hundred leaning at a rather rakish angle!


 
Posted : 09/07/2014 7:17 pm
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Bus. Companies are the worst for denying responsibility for anything they will most probably send you a bill for fixing the bus.
They know exactly how to play the game.


 
Posted : 09/07/2014 7:19 pm
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MC any evidence they have (paint damage, cctv) they can destroy, and may be doing.

That said your evidence might be enough. I'd threaten a claim then maybe start one. Email me..


 
Posted : 09/07/2014 7:42 pm
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Don't tell me that, I just booked AAA for a job in the autumn at work today...
*checks route for tight corners*


 
Posted : 09/07/2014 8:22 pm
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I don't have any bombers but i have some steel on one forks and quite a full bladderif thats any use? Is this the gate way to 'cutting yard'?


 
Posted : 09/07/2014 8:24 pm
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Aye Josh, it's the entrance to the yard.


 
Posted : 09/07/2014 9:02 pm
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Wouldnt like taking a bus up there!


 
Posted : 09/07/2014 9:24 pm
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I'd be informing AAA that you are going to report it to plod as failure to stop / report and remind them of the evidence from one of the Swiss gardeners, along with the photographs.
Good luck McM


 
Posted : 09/07/2014 10:03 pm
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I nipped down to Police station this morning and they took it seriously. I have an incident number and we are scheduling an interview for next week. I should have some Swiss witnesses and one other who can say the bus turned at the stables before the reboarded.


 
Posted : 10/07/2014 10:05 am
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Good news.


 
Posted : 10/07/2014 12:23 pm
 DezB
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3 point turning a coach is very much like making love to a beautiful woman. Get it wrong and you leave white stuff behind as evidence against you.
[img] [/img]


 
Posted : 10/07/2014 12:30 pm
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I've been waiting for someone to make that Swiss reference for THIS ENTIRE THREAD. Thank you, DezB.

[img] [/img]


 
Posted : 10/07/2014 12:58 pm
 DezB
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[img] [/img]


 
Posted : 10/07/2014 1:04 pm
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A gif for every occassion!


 
Posted : 10/07/2014 1:34 pm
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The police came over yesterday, they are going to chase the bus company up.

Rather than wait for any insurance process we've made a start on the repair.

[img] ?oh=9e17f2fadc7cfd3de175e39c77ea7116&oe=544AA749[/img]

[img] ?oh=125a67b7365407c15712a0280bd9687a&oe=543F9D2E[/img]

[img] ?oh=b4394136e604c9a74ed2ac9021afaca1&oe=544D79CD&__gda__=1414806747_534f5403e5a56728d7e8f2c002cf435c[/img]

[img] [/img]


 
Posted : 14/07/2014 1:25 pm
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love the structural use of 6mm ply and a g-clamp 🙂


 
Posted : 14/07/2014 1:32 pm
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Rain has stopped play, curried soup awaits.

[img] [/img]


 
Posted : 14/07/2014 1:49 pm
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What about asking the Swiss people who came to visit if they witnessed anything?

Useless witnesses though, any good lawyer would just see loads of holes in their statements.

Seriously though, this is [u]exactly[/u] the type of thing that puts me off from having coachloads of European visitors coming to view my gardens.


 
Posted : 14/07/2014 2:53 pm
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Er, super that you've got straight on with repairing them, but are there any "listed gateposts repair rules" you need to follow?


 
Posted : 14/07/2014 3:33 pm
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Just use a plumb line, then it won't be listing any more.


 
Posted : 14/07/2014 3:34 pm
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[img] [/img]


 
Posted : 14/07/2014 4:14 pm
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I think it might be a bit early to build a gallows tbh... First you give them a trial, then you hang them.


 
Posted : 14/07/2014 4:16 pm
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they've can get a couple more letters wrong before it's too late...


 
Posted : 14/07/2014 4:17 pm
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Northwind - Member
I think it might be a bit early to build a gallows tbh... First you give them a trial, then you hang them.
POSTED 11 MINUTES AGO # REPORT-POST

😆


 
Posted : 14/07/2014 4:29 pm
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Mcmoonter you may earn your living by being a arty farty type but you have a great ability to turn your hand to any other task at hand and end up with a great outcome


 
Posted : 14/07/2014 4:46 pm
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Northwind - Member
I think it might be a bit early to build a gallows tbh... First you give them a trial, then you hang them.

“Do we find the accused guilty?”
“Aye”
“You shall be taken from this place to a place of execution, and hung by the neck until you are dead. May God have mercy on your soul.
Proceed!”
Simples. 😀
I'm sure mcm didn't actually [i]need[/i] to build a gallows, he must still have a tree standing with a branch you could throw a rope over, that hasn't been cut up to feed the log burner... 😉


 
Posted : 14/07/2014 5:44 pm
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Mcmoonter, just curious, but what do you guess each of those stone blocks weighs?


 
Posted : 14/07/2014 5:55 pm
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Job done! Where's the beer?

My mum is thrilled!

[img] [/img]

[img] [/img]

[img] [/img]

[img] [/img]


 
Posted : 14/07/2014 5:59 pm
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Busydog

It's hard to say what they weighed. There was only one stone that formed whole 'storey'. That was the one made the gallows to support the endless chain from. The others were still a significant lift. The capping stone on top we used a system of scaffold boards and broom handle rollers to slide along the adjacent coping stones.


 
Posted : 14/07/2014 7:58 pm
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You know when you finish building some ikea chipboard monstrosity and you find a bit left over....

Did you find anything about the size, shape and weight of a hinge...?


 
Posted : 14/07/2014 8:14 pm
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You know when you finish building some ikea chipboard monstrosity

Almost certainly a "no" in this case..


 
Posted : 14/07/2014 8:36 pm
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I was just wondering that.. Hingeectomy in case of further visits by AAA? Or are you going to take it down to them and lob it through the windscreen..?


 
Posted : 14/07/2014 8:39 pm
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Josh, we took the hinge out, it was beautifully recessed and keyed into the stone. There's a picture above showing where it went. It had no wear to it so we suspect gates may never have been fitted to the posts. It was a weighty thing.


 
Posted : 14/07/2014 8:43 pm
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I was just wondering that.. Hingeectomy in case of further visits by AAA? Or are you going to take it down to them and lob it through the windscreen..?

The hinge pin was in good shape but the bit that was recessed onto the stone had rusted just enough to expand and fracture some of the sandstone. It has done the same thing on the other side.

OMITN, the listing and regulations? We used a lime and sand mortar as per original, I don't think there is much more we could have done to conform.

We did consider hanging the endless chain winch from the tree but the nearest branch looked barely strong enough to support just it's weight.

The gallows allowed to lift and reposition the big stone with no drama.

We moved the capping stone along the coping stones on an ingenious broom handle roller system where the capping stone sat upon a short scaffold board, with the rollers running upon another board. It was frictionless and steerable.

It was great working with Ken and Friend, usually I do these projects on my own and have to find third, fourth, fifth and six hand solutions using G clamps and props. Working through the problems we found some very simple solutions which made the job a lot easier and all the more rewarding to share in the restored Karma at the end.


 
Posted : 15/07/2014 7:43 am
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Second photo , your man has a look that says - put that effing camera down and gies a hand you slacker 😉

As usual good work !


 
Posted : 15/07/2014 7:50 am
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Tesco did the same to me about four years ago. They were delivering to a neighbour. The driver reversed straight into my garden wall, dislodged it by about the same amount as your piccies show and knocked the gate clean off. The driver stopped, got out, dusted off his bumper, then drove off. Luckily another neighbour saw it. The local police officer who I seriously believe is corrupt did nothing, then lied to me and I had to politely threaten him to get any investigation done at all. In the event it was half hearted and there was no prosecution. Tesco were wholly hostile as were their insurers but they did eventually pay out.

It's all bollocks nowadays. The sinned against are expected to absorb the impact and MTFU.


 
Posted : 15/07/2014 7:58 am
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None of us had done anything like it before. Though we all had complementary skilz. Ken is a civil engineer whose day job is earthquake proofing San Francisco, Friend is the resident timber restoration meister at St David's Cathederal in Pembrokeshire.

Friend drove up from Wales by car that really needs a thread of it's own.

[img] [/img]


 
Posted : 15/07/2014 8:06 am
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Just a note on using the lime mortar, might be worth covering the pillar with some dampened hessian for a few days to let it cure properly, that and giving the stone a brief spray with water mist once a day, especially if it gets direct sunlight.


 
Posted : 15/07/2014 8:28 am
 kcal
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^that - especially in the warm, sunny, breezy weather..


 
Posted : 15/07/2014 8:41 am
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Cheers Honeybadgerx


 
Posted : 15/07/2014 8:45 am
 hora
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The missing large chip- was that there before?


 
Posted : 15/07/2014 8:46 am
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No probs, we've got a listed stone building ourselves so I've been swotting up on this for a while. The Scottish Lime Centre are over in Fife and are really helpful if you've ever got any queries - [url= http://www.scotlime.org/ ]Linky[/url]


 
Posted : 15/07/2014 8:53 am
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I know the guys at the lime centre, years ago I went to a lime harling day at Brodie Castle they organized, it was fascinating.

Hora, those chips fractured when the pillar was tipped forward by the bus. The sandstone is really brittle. We have the shards, I'm going to try and refix them with some epoxy and stainless pins.


 
Posted : 15/07/2014 9:13 am
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[i]I went to a lime harling day at Brodie Castle they organized, it was fascinating. [/i]

not words you often expect to read on a bicycle web site 😉


 
Posted : 15/07/2014 9:14 am
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Polyester resin, for setting studs in masonry, should work to bond those chips back on. The one I use needs a special cartridge gun but I'm sure there are some that fit in a standard sealant gun.
Usually dries to a grey concrete colour but you can dust some sand over while still tacky to blend it in.


 
Posted : 15/07/2014 9:29 am
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I went to a lime harling day at Brodie Castle they organized, it was fascinating.

Every day is a school day on STW. I never knew such things existed


 
Posted : 15/07/2014 12:47 pm
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Every day is a school day on STW. I never knew such things existed
i only think they exist in mcmoonterland where people turn up in their wooden car to help you fix your gatepost that's just been knocked over by a bunch of visiting swiss tourists


 
Posted : 15/07/2014 1:32 pm
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I am sure you did not wish this to happen but you do seem to enjoy rising to the challenge of fixing it.


 
Posted : 15/07/2014 3:09 pm
 LoCo
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more on the car please, gate post looks good too 😀


 
Posted : 15/07/2014 5:38 pm
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Nice work, mcm, looks really good now.


 
Posted : 15/07/2014 5:42 pm
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Crazy wooden bodied 3 wheeled citroen 2cv based contraption os a amazing looking thing.


 
Posted : 15/07/2014 5:52 pm
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