MegaSack DRAW - This year's winner is user - rgwb
We will be in touch
Bought a (expensive for me) second hand Ford Kuga yesterday. Very boring, reliable car I thought. First trip out in it this morning for the school run, exclamation marks start flashing on the dash, ‘Engine malfunction’ text pops up, orange engine light comes on and stays on. Think power dropped a bit, but I haven’t driven it enough to tell.
Call dealer, arrange to take it to local garage they work with who tell me they can’t look at it till Monday because they’re busy despite what the car dealer tells me. Fair enough. I realise the kind of car lot I bought it from just buy cars at auction, service them and sell them - there’s no underhand actions on their part, it’s just one of those things. Dr. Google suggests a diesel particle filter problem of some kind, but I’m no mechanic.
My question is, if the garage can’t find an easy, fixable problem on Monday am I entitled to ask for my money back? Anyone else had a similar problem?
Do you have or can you borrow a code reader?
If it's done that on the first day of having it I'd be handing it back and getting a full refund.
If that's happened on the first day of ownership i'd hazard a guess they've tried a quick fix and cleared all the codes, hoping it'll do the job.
I'd be taking it back for a refund, DPF for me means it's probably the EGR, and if it's that, then there may be more problems due to continued use with this issue and this could just be the start of it!
Would also be interesting to find out the historical fault codes that the car has had cleared (DTCs), but guessing if it's their preferred garage this might not be an option
What does EGR and DTC stand for?
In retrospect, buying a 10 year old diesel car with only 65K miles on it was probably asking for trouble now I read up about how diesel cars like to be driven. Doh!
I’d take it back whilst you still can, otherwise this could hit 1000 posts
I had this recently on a qashqai I bought.
https://revtothelimit.co.uk/viewtopic.php?p=123262&hilit=Qashqai#p123262
Came on day 2.
Dealer allowed me to take to Nissan dealership and he paid them £800 to sort it. It ended up being and egr/exhaust issue.
Fast forward 3 weeks more and just today he paid for a new battery for it too
Amazing service
I have no affiliation to him other than he was really genuine and had resolved any issues I had without a second complaint
If that’s happened on the first day of ownership i’d hazard a guess they’ve tried a quick fix and cleared all the codes, hoping it’ll do the job.
this - return it tomorrow
supernova
Free Member
What does EGR and DTC stand for?
Sorry, EGR is the Exhaust Gas Recirculation, does what it says on the tin, recurculates the exhaust gas through the engine, then back out via the DPF to reduce emissions, but it gets clogged up and can lead to the DPF issues.
DTC is just the fault codes, think it's diagnostic trouble codes or the like, it's the codes that come up when you get a fault, so engine light comes on, stick a diagnostic reader/scanner and it'll come up with the code, which you can then check against the manufacturers list to narrow the fault, or clear off to remove the warning light. A mate has seen one of his old cars go through the fudge it and clear the codes route from a local garage, so it does get done a bit, especially with high turnover auction cars.
Yes.
Bought from a dealer, your rights are as if it were new.
Change an engine mount yourself at home and consider some smaller wheels? Don't forget to post. 😆😉
I recently read up on this. If you can prove its faulty then yes you can return it for a refund. And since you have fault codes, you have proof. Take it back insist on a refund.
Do yourself a favour and hand it back. If it’s anything to do with the EGR or DPF it’s the start of a world of pain. Plenty more cars out there.
As other posts ^^^ return immediately and insist on full refund.
Bollocks. I hate cars.
I think I’m going to let the mechanic give it a once over and unless he says, don’t worry it was a simple problem, easily fixed, done it, I’m going to go back to the dealer and ask to swap it for a different car as the easiest way to deal with it for both of us. They’ve got lots of cars and I’m not fussy about the type etc. Does that sound crazy?
I'd walk away. They should have known it was buggered. They will probably try and bodge it to get rid of you.
I hate cars.
You're quite happy to take them for granted when they work properly and carry you about all over the place though?
Not crazy at all.
If you agree to having it fixed and the same issue or another issue arises you’re not entitled to a refund.
I’d check this out though I would return it ASAP along the lines of I’d like a refund please as per my rights, I no longer have faith in the car I’m not interested in a mechanic looking at it and rectifying. Refund please.
Be polite and hold your ground.
Read up on your rights before you go.
Sales person will do everything they can to dissuade you.
Good luck
As everyone else said, return it for a refund immediately. It is very unlikely they didn't know it had an error code, they just cleared the codes before selling it to you, hoping that it wouldn't appear again. It is much less likely they'll actually fix it so it doesn't cause a future issue, than you can find another car without issues. As pointed out, you have a very short window where a refund is an option.
Another day or two looking at a replacement car is going to be less hassle than constantly taking this car back for repairs and arguing with them.
If it helps, I'd say a diesel 'school run SUV' with under 10k miles per year is probably the highest risk car for diesel mechanical issues as it's likely to have rarely been run hot enough...
You’re quite happy to take them for granted when they work properly and carry you about all over the place though?
Of course.
Why is that a problem?