[Closed] CRC security issues?

Bought brake pads on 8/3/11 two 15 quid o2 prepay out on 14/3/11.

Me too I'm afraid, new stem on the 1/3/11 and £15 O2 prepay Slough on the 10/3/11, card cancelled and I've set HSBC fraud onto CRC via this thread.

Seems now whenever i try to buy bike bits my card gets stopped. Right royal pain in the arse.

Seems to me that O2 has been named far too often for my liking, not much into CRC, the service is shit or has been for me.

However O2 have been named and shamed on countless websites in the past for shody operating practices.

I think at this point we can't rule out the possiblibty of them being part of the problem. All we can do is wait and hope more info will come forward and let us understand what is happening.

+1 .Just had my card cancelled by Egg because of 'suspicious activity' 🙁

Just found x2 £15 O2 Pre-pay Slough transactions on my account.
Card canelled.

hard luck Dan.

this thread must have qhat, 170 to 180 people that were defrauded on it now.

+1...just joined the club.....

apple online store usa tried to charge my card...transaction was blocked by the card company and card is now cancelled...last CRC order was just a few days before...
never had anything to do with apple stores or itunes...

+1 £1800 came off my card when I was on holiday! 👿

+1 just over £3k at John Lewis over the weekend just had "the call" from the credit company.

Are you reporting this to them?
It does seem as this is a long time issue - Thought CRC would of sorted this out by now.

Hmm.

I bought something from CRC last week (showing on my statement as processed on the 17th). I wonder if it's worth cancelling my card and getting it reissued...?

wonder if it's worth cancelling my card and getting it reissued...?

I wouldn't - if it does get compromised, the down time will be similar to cancelling now

Well, I was about to order some wheels and tyres, as Oz prices are silly, and noone else who does VAT-free and free delivery seems to do CK.

Bugger....

Has anyone had any issues with Paypal on CRC?

TBH, the card's old and knackered anyway, and the chip reads four out of five attempts. I don't really want the hassle, so I've just cancelled it.

I'm actually a bit surprised at how CRC are handling this. I mean, I appreciate that it can be difficult to ascertain root cause in situations like this; however, I'd have expected some sort of press statement on their website.

Is everyone who has had issues email CRC? After I read the article on the front page, I emailed them as requested. I wonder how many people who have had an issue have emailed compared to those who have. I wasn't going to bother till I saw the news item.

My other half found two O2 transactions on her card statement at the weekend. The card has been stopped, a new one is being issued and a fraud form is being sent for her to fill in.

But, she hasn't ordered anything from CRC since back in December, when she bought some Christmas presents for me. So, either this problem goes back to December or earlier or cases that look like they might be related to CRC business may have nothing to do with them.

I haven't contact CRC, but I have had 'the email' from them....so unless they've sent it to all recent customers I presume they have been contacted by my card provider....I'd expect my card provider to be chasing it, bottoming out fraud is part of their job as I see it.

Chuckling away to myself at the moment about their new advert (currently on facebook but I assume it will be in press shortly)
Lots of photos of riders (they asked facebook fans to send in pics to be featured) with the tagline "more than just our customers"
Unfortunate choice of words and timing on that one!!

Used my CC at CRC at the start of Feb, just had the call from the bank to say they've cancelled it due to an unauthorised attempt to use it.

Not really looking great for CRC is it?

Has anyone had any issues with Paypal on CRC?

I wrote an email to CRC...
but so far no answer..

and...I used my card only at CRC since I got it last year, so it is evident that the issue comes from CRC..at least in my case

will change to paypal for my next purchase...

+1.....10 days ago.CRC purchase.. Same O2 attempt, card cancelled.

Have many people had a phone call from CRC? I emailed them to advise I'd 'suffered' about a week back; yesterday a CRC fella left a message for me at home offering apologies and wishing to discuss. I guess they are trying to reclaim some goodwill from customers & I guess they've got a very long list of people to call!

^ Thats because they realised who you were from Sunday nights television. Its good some times to be in the public eye 😉 😀

Yesterday I purchased a chainring on CRC. 2 hours later barclaycard stopped my card after a suspicious transaction (which was fraud).

panda

when/where did you use it prior to that menmissespanda?

CRC transaction last week. CC stopped today 🙁

CRC still haven't fixed it.... 🙁

I hadn't used my CC for a month previous to that...

CRC refund on the 17th, Wandsworth council received payment for a parking fine on the 18th from my card whilst I was walking to Tesco's in Newcastle 🙁

2nd card done, at least this one was only £50 my credit card was done for £1500 the day after I bought something from CRC.

As holyhutzpa say's CRC still have issues

I'll stick with wiggle, plus the CRC website is stupidly slow...

I was done (2 O2 payments) and mentioned this back on the first few pages of this thread.

I sent a mail to CRC but have had no contact from them so I have just bought some nice new pricey Assos from Wiggle.

Not sure why some people have had contact and others not.

MM

Used CRC on 5th March..

£230 for Argos Mastercard taken out of my Halifax current account on the 19th.
This is the first time any of my cards have been compromised

Is it worth me mailing CRC..or don't they care??

Wiggle/Merlin for me in future

I just bought a chain ring using paypal, will I be OK?

be interesting to see if this makes a dent in their market hold, I have got sick of visiting CRC to find the headline bargain price only applies to one odd size, it totally distorts google shopping etc. They are no longer my default supplier and it looks like others are having aimilar issues. How many non-forum users have had their cards done and not linked it to CRC, though?

Colleague of my wife's card was stopped today due to fraudulent activity. Might just be coincidence but he shopped at CRC last week...

Seems it is [i]still[/i] going on! 🙄

My card has been cancelled. Someone had the card number and tried to do a change of address and new pin number for it! The bank considered them to be crooks and cancelled my card for me. The fraud team doesn't think that anything fraudulent has been taken from the card. There are Wiggle transactions, amazon transactions and CRC transactions. Could be a coincidence?

Well that's just great. I haven't been able to ride for ages, the first bike parts I buy in years(for a mate) and I get had.

I don't have an O2 phone and I'm certainly not in Slough.

Looks like I have the same problem.

I have made 5 purchases this year from CRC.
Just got a call from MBNA. Vodaphone top ups, multiple £20 trying to be taken from my credit card.
Thats the second credit card I've had this happen to recently.

Other than the worring fraud this is a major pain for me as I am working away from home alot and it takes a while for new cards to get sent out and your online access reset.

Talking to the fraud department of MBNA they said that it could take up to 18 months before attempts are made to take these topups from your details. In other words your details could have been taken and be dormant for a long time.

interesting to see another on line retailer's handling of a similar (although not payment detail related) situation:

http://www.bbc.co.uk/news/technology-12819330

I don't like this at all, who ever is behind this is very organised and effective, this will force a lot of business paypals way.

If this happens to more large companies in high profile cases, certain individuals stand to make a lot of money.

Best thing is to simply watch what happens and if you don't have paypal and it's secure, set it up!

Anyone else?

Me too, £800 Tesco.com and 2 lots of £15 on o2, plus £250 to some Paypal account. 9 days after CRC purchase no other action on the card.

play.com have shown crc the way when it comes to handling a security breach. They immediately sent an email warning of the issue and giving details of exactly what had happened. The only info I have received from crc is 1 vague email sent over a week after they were first aware of the issue.

Have they resolved the problem? Is it safe to shop there again? I have no idea so I've just started shopping at Wiggle instead.