- X-Fusion fork repair & service. Who should I use?
For balance I used Upgrade for my Slides.
I phoned spoke to them first to explain what was up, then sent my forks to that person.
Turnaround was about a week as I think my sending of them coincided with a show but they were upfront about that on the call.
I’d use them again.
@Tish – what was up with them?Posted 3 years ago
@letmetalktomark I damaged the damper so called them to see if they could repair them. They told me no problem and it would be about a week turnaround. Ten days later I had heard nothing so called again to be told they hadn’t received them. I had all the tracking details and they miraculously found them in the workshop and apologised because they had been at a show. Fair enough it happens, a week later still no sign so I called them and got through to the same person, he’s adamant they haven’t received them again. I went through all the explaining again and he then remembers but they haven’t had time to do them because they have been at a show. (Pattern developing here). Prior to this I was talking to 18 bikes about upgrading the damper from the rl2 to the roughcut damper and these had just become available. I then called upgrade to see if they could change the damper to the roughcut for me if they hadn’t started my old one. They told me the roughcut wasn’t available yet, so I explained my contact with 18 bikes and they pretty much called me a liar and told me if I could prove it they would do it for me. I showed them my emails with 18bikes and they eventually did them and returned them but I was without my forks for nearly a month. None of this was warranty work and I was paying extra for the upgrade, the forks are fine now, I’ve no problem with the work done but I’ll never use them again.Posted 3 years agounklehomeredMember
Well. I’d update as my Slides went in for service with Upgrade last week.
Got them back yesterday. few other bits replaced at no extra charge to the service. Comms were minimal as before, but good the email saying they were ready was comprehensive and offers BACS payment options, and once paid for they were back with 24 hours.Posted 3 years ago
The topic ‘X-Fusion fork repair & service. Who should I use?’ is closed to new replies.