WWSTWD? Bike shop mangled bb cup thread

£6k for a Ribble? Oof!

Thanks to a combination of the Great Parts Shortage of 2022 and Ultegra 8170 DI2 being brand new. The bikes are a bit of a bargain now.

I too would be genuinely disappointed if they hadn’t responded in 48 hrs for what is clearly a life or death situation. I mean the bike only worked fine for 12 months before you raised an issue regarding a consumable part costing peanuts. It’s outrageous..

fair enough point it out that it’s shoddy workmanship but if you are expecting a new BB as a result of your complaint then I think it’s fair to say you’ll be waiting a long long time.

Was it Ribble, I didn’t quite get that from one of the posts up there.

a) it’s 2024. If you provide a customer service function via email, you should respond to it

Not sure what the fact that it’s 2024 has to do with it.  Lot of companies take days to respond to emails as they are doing other stuff, including talking to customers on the phone or via Livechat I guess.

If I was prioritising responses yours would be right at the bottom in the “has this person seriously raised this as an issue” folder.

Have you tried Livechat, that is a very 2024 sort of thing isn’t it?

On the customer services thing, our work customer service team deal with phone calls as 1st priority, web chat as 2nd and email as and when but aiming to get back to you within a few days.

The BB is disappointing on an expensive bike but as the frame isn’t damaged and the BB is disposable, I’d just replace it if it needs it and move on. From their perspective, it may have been perfectly fine when it left them and been damaged by the customer. Hard to prove either way.

If the first one goes in damaged make sure it’s removed and another fully intact sausage hammered in!

Ah, there’s the problem. A pressfit sausage will never work…you needed a Birmingham Sausage Arm threaded sausage!

What I would have done if I had the luxury of £6k is go to one of my three LBS’s rather than online.

I had less than stellar service from a bricks and mortar bike shop with my £6k bike…

I really dont see the issue here.  Yes, some threads were crossed, but what has the actual impact been? The bb worked,  the frame hasn’t been damaged, you enjoyed your bike for a year before you have needed to replace a consumable part.

Just what do you expect them to say?

Thanks for letting us know. Sorry?  Or is it an attempt to get a free BB?

I originally assumed the op wanted to feedback the  shoddy workmanship. Not how I’d play it, mistakes happen, but hes entirely entitled to do that if he thinks they caused the issue

but after alerting them I’m not sure what response he was looking for. An acknowledgement that they will look into it? For all he knows they have already done that. If he’s actually after a new bb, after a year of use…🤔

On the other hand if the issue had caused a problem from the off then absolutely a new bb should have been provided..

Customer service priority? In a previous job my boss criticised me because he had to walk from one room to another to answer a ringing phone which I was ignoring while dealing with a customer at the public counter.

So I asked him if the person who has taken the trouble to drive down to talk in person would need to wait while I deal with the person sitting in comfort at home?

Of course these days there is no longer any public counter and no option to phone your local place a d talk to someone who knows the area.

Progress

People on forums wanting to show how they’re so blasé are going to the trouble of writing snarky responses really is quite contradictory. I’ve yet to meet people like this in real life, forums really bring out something strange in people, I personally think maybe give more time for a response from Ribble but don’t feel the need to have a go at someone with a valid point to make. Ribble are off my list, not really on it in the first place though tbh.
If you don’t stand for something you’ll stand for anything.
It’s about standards, without them everything goes to hell.

Ribble have now been in touch and have kindly offered a replacement bottom bracket, which I’ve accepted.

I consider the matter closed now, and to be crystal clear, I’m still more than happy with Ribble’s bike, and would use them again. Everyone makes mistakes.

Maybe get the mods to delete your mid thread flounce 🤣🤣🤣🤣🤣🤣

Thank goodness, we’ll all sleep better tonight

I’d have waited a week before sounding off.

but don’t feel the need to have a go at someone with a valid point to make.

don’t think anyone was having a go at the op for asking them the initial question, although I think most people wouldnt have bothered. However making a point of trying to trash their name without giving them time to respond is not justified imo. I think ribble have shown their customer service is more than acceptable tbh. Just imagine if that had been a giant bike!

glad the op got a good result in the end.

A pressfit sausage will never work…you needed a Birmingham Sausage Arm threaded sausage!

Octa-links are the way to go. Eight sausages beats one every time.

Octa-links are the way to go. Eight sausages beats one every time.

Lorne is flatter

It’s an outrage. Oh hang on.