I was thinking about this earlier,
I’d quite like a bit more transparency and consistency, so that when an infraction of the rules occurs it’s clear what’s happened and the offender has a chance to make their case before sentence is passed. I appreciate that the mods have better things to do than argue the toss, but it’d be nice to know whether replies (apologies / explanations) are ignored, acted on, or at least taken on board.
I appreciate that there’s a need for mods to remain anonymous as Mark has explained, but from a user’s perspective it’s difficult to know whether you’re dealing with the same person day to day.
How about, if each mod picked a pseudonym? Then, they could remain anonymous, but I’d get emails from “Colin” rather than a faceless machine?