Agree with all of the above re faff. From new my NX cassette was loose, there was way too much tension in the cable, the chain (basic SRAM lol) was like a piece of elastic and the high/low adjustment was non-existent.
Now it’s actually pretty good when it’s in gear – smooth & quiet – but the actual shift action is just crap. Long, heavy throw on the wobbly lever – maybe slightly overshift – and it generally goes in. Downshift depending on mph it might take a second or two to change. Just waiting for it to wear out.
I went out on another bike the other day with 10sp Saint + XT and it was a revelation.