I bought a top tube bolt on rack, the bolt spacing was too narrow, sent it back, replacement was the same. Sold it.
Just bought their new drop bar bar bag, fitted it last night and it’s spot on.
They seem very good at some stuff, not so good at others..
Oh, on the top tube bag, their customer services were adamant that it was fine, my Giant and Spesh bikes said otherwise, but I was wrong, apparently.
So, IMO, good, excellent in parts, arrogant though.
The bar bag, with a couple of garmin/light mounts is about £300..