Sold Wrong Size Bike
My brothers just purchased a new cyclocross bike in size 52. He tried the bike in store on the cycle trainer and both members of staff with him said the size seemed a good fit.
My brother having a limited knowledge of road bikes relied on the staff members experience and purchased the bike. He has just realised that he has been sold the smallest size of the range available and should have purchased a size 56 at least.
He is 5’10, maybe slightly taller so should never have been sold a 52.
The store in question is very good and I have purchased bikes from them in the past, always very helpful and know what they’re talking about.
What are peoples thoughts on this, quick / easy sale maybe or is that unfair?Posted 3 years agodknwhySubscriber
For starters, people usually size down for a cross bike and at 5’10 he’d be looking at a 54-56 in a road frame but more likely a 54. I’m a shade under 5’10 and have always had 54cm road bikes.Posted 3 years ago
I tried a 52 and 54 cross bike and preferred a 54 but that’s on a Boardman which has similar geometry to a road frame. How are you so certain that the shop is wrong?nick1962Member
+1 Take it back and explain and try out a bigger size.Posted 3 years ago
If he knows nothing about road bikes how does he now know it’s too small when he didn’t in the shop or car park?
I’m 5ft 9in and got the smallest size Boardman CX bike in the range and changed to a shorter stem and non layback seat post.The comparison to MTBs is not really relevant IMHO.mikewsmithSubscriber
How long are his legs and his arms and his torso, how does he look on the bike? To make a call from 2 numbers is ambitious.
Going to be one of those days in the shop…
That bike I bought yesterday that we fitted up in the shop.Posted 3 years ago
I’m bringing it back cause my brother who hasn’t seen me on it reckons it’s too small
I’m quite confident they’ve sold him he bought the wrong size.
Nope. Shops fault. I’ve actually done it myself. Spent ages discussing hybrids with this old boy and comparing sizes with his old Raleigh. It was 50/50 with the sizes. He went away with a bike and came back the next day and asked for a s smaller one. My fault IMO, so we swapped it for him. Any decent shop should do exactly the same if it’s undamaged.Posted 3 years agomatthewlhomeMember
i’m 5’10” (ish) but with short legs and a long back. Be sure to check the top tube lengths as the surlys seemed to have a longer top tube than seat tube measurement – something to do with how they measure them. I think the 52 cross check has a 54cm top tube, whereas a traditional 54 cross bike has a 54 tt.
FWIW, i really like my cross check, even though it weighs a ton.Posted 3 years agoMrSmithMember
That bike I bought yesterday that we fitted up in the shop.
I’m bringing it back cause my brother who hasn’t seen me on it and knows nothing about rebadged heavy cross bikes straight out of a Taiwanese builders catalogue with a hefty mark-up for the doe-eyed MTB market reckons it’s too small
FTFY.Posted 3 years agojeffcapeshopMember
watching the E3 harelbeke belgian cobbly road race yesterday the commentators mentioned that someone was on a CX style (in fit at least i think) bike – smaller with a massive seatpin – i wasn’t particularly paying attention, but what’s the reasoning behind it? just more maneuverable?Posted 3 years agolightningMember
It seems from the various answers, that the bike may or may not be too small.
Some people who are taller than the O/P’s brother are riding that size frame.
It’s not difficult to work out the correct size bike if you know what you are doing, so if the shop is a good one, why would they sell him a bike that was too small?
I would call the shop and voice my concerns. They will most likely tell you how they came to fit him on the 52.
Then you can discuss their decision.
But the guy might want to ride the bike further than round the car park before rejecting it for a larger size. See if the shop will allow this, and still replace it if required.Posted 3 years ago
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