Just a heads up to those who still have time left to run on an Orange contract. I got a text yesterday telling me that call charges are going up from September.

This is ground for an early termination by the customer as per the contract (section 4.3), allowing us to leave early and keep the phone.

I called today and cancelled 4 months into a 2 year contract – my PAK code is in the post and I've saved myself about £500. The phone is going on eBay. 🙂

Nothing stopping you porting your number to another network, then signing a new contract with Orange and taking it back. Ahem.

Hope it saves someone else some money too.

I don't pay for calls.

Cheers for that. Want to go pay as you go so this will save me 6 months to end of contract.

Mmmmmmmmmmm just the chance i've been waiting for! Can get my hands on an iphone now! Was looking at March 2010 otherwise!

Kinda

Let me know how you get on im thinking just the same

tell me what to say to them so I can cancel them

I hate orange!

Ok Stick, Keef's just signed up to Orange, wonder how long that'll last now??

Relevant point is section 4.3.1 of the terms and conditions, forbidding them from increasing prices above the RPI. Also useful is section 14, which states that the phone has nothing to do with the contract, so they can't ask you to give it back.

Anybody else tried this? My parents have Orange contract which wanted to get out of. What kind of charges are you looking at?

I have no problem with Orange whatsoever.. although I'm now on Pay as you go coz I'm a low user, but previous contract was faultless.

Has anyone else tried thus yet?

my contract for 200 minutes and unlimited texts plus unlimited internet (5gb) for £17 is quite good on orange 🙂

Much more detail here.

http://www.bitterwallet.com/orange-increase-charges-can-you-cancel-your-orange-contract/15723

600 mobile minutes anytime and unlimited anytime landline calls and a few hundred texts for £20. Plus a nice handset. Irrelivant if they increase the call charges charges. If you threaten to leave once your contract is up, they fall over themselves to keep you on.

Can anyone find the info from Orange on this? I want an official doc I can point to when I call them up so I can be sure it applies to me.

Worked for me, had to argue my case a little as I was nowhere near my call limits – told them there was potential for my minutes to increase as I was moving to a new house without a landline.

Cancelled free of charge as of tomorrow. Best get phone shopping, needed a new ipod!

Cheers Flaperon 😀

Can someone tell me what the text message they send you says as they're gonna phone me back to check whether i've had the text message.

Surfr – Member

Can anyone find the info from Orange on this? I want an official doc I can point to when I call them up so I can be sure it applies to me.
Here yo go…..
http://www1.orange.co.uk/mobileterms/#4

same applied to my home phone and broadband package – i terminated the contract with 8 months left to go at no charge to me 😀

I'll never go with Orange again. Bunch of idiots.

Been with them 2 years, never really had any problems.

Phone & Ipod got water damaged, so it's a nice easy way to get replacements in…

Doesn't work with the Nokia music 25 contract as the changes dont apply allegedly…

Cheers Flaperon, just cancelled my orange contract 5 mts early.
No probs at all, just made sure i stayed calm and used loads of big words.

Sorted, didn't even query. Once I said I'd had the text they didn't question it! Quite fancy that T mobile G2 same as the HTC hero.

Thanks for the heads up!

i have nothing but trouble from Orange. Kept sending me refurbished phones when mine broke, none of them worked. Wouldn't supply an address to make a formal complaint. grr..

Will try it tomorrow!!

does this apply to business accounts too?

Don't see why you get to keep the phone? Nothing in the terms and conditions about that…

Because the phone isn't part of the contract. Hence when you loose it, they can still charge you line rental etc.

The bit in the contract that covers it is:
“14.1 your Device is not a part of your Contract – your Device and Accessories are acquired by you outside the terms of your Contract.”

Going to try this today as I've had nothing but problems with Orange.

Has anyone been successful yet?

I have not received a text about the price change, do I need it?

I hate orange!

I like Orange. Been with them for 10 years, never had any problems and they now give me really sweet deals. And free broadband 🙂

I've been with them since 98 when I got my first phone when I went to uni. I'd built up years of extra deals (10% of for so many years, 15% off for another so many years ect. I'd upgraded my phone in January due to a buggering my old one, and added a 500Mb internet bundle as I was using mobile internet a lot at the time. The bar stewards removed all my discounts upping my bill from £10 a month to over £50.

When I rang up and asked what was going on the person on the other end of the phone basically said that as I'd taken out this 500mb bundle, they'd had to re-do my contract on their system and had "accidentally" removed my discounts, and now they were gone, there was no way of getting them back. As compensation they said they'd change my renewed contract from 18 months to 12. Strangely on their website, it still says I'm on an 18 month contract.

I tried last night to get through but after 30 minutes on hold got bored.

Worked for me, though the woman was a bit arsey about it. Can't blame her too much, tbh, can't be fun working in the disconnections department when little toe-rags like me ring up and quote small print at them.

First person you speak to, ask to be put through to disconnections.

molgrips – Member

I hate orange!

I like Orange. Been with them for 10 years, never had any problems and they now give me really sweet deals. And free broadband

I've been with them for 5 odd years and am happy enough. Now 6 months into an 18 month contract which is 400m, unlimited texts & internet for £22 per month and free broadband.

It would be interesting to cancel but I can't see how I would get that deal anywhere else unless I am missing something?

Worked for me…thank you for the post Flaperon! just make sure you have a plausible story ie. am moving away from a landline and use the phone for business etc…
back to pay as you go for me!
or maybe a new contract and new phone to sell on ebay 🙂
good luck guys

Yep, I'm another saving money by staying with Orange – £10 a month for 200 minutes, 2 magic numbers and unlimited texts 🙂

I really shopped around for a new contract with phone + contract + broadband this time but nothing came close to Orange – presumably due to my loyalty.

Worked for me as well. First time. Thanks for the top tip Flaperon. Now waiting for my PAC.

I rang up last night and and spoke to possibly the rudest phone operator I've ever had the misfortune to ring.

She said, categorically that I was not eligible to cancel my contract as I had not had the text message, but gave no reason as to why I was ineligible. After a circular argument for about 5 minutes I asked to speak to a supervisor. I was put on hold for an absolute age(probably almost half an hour) eventually the supervisor told me that the person I'd just spoken to had "an old version of the customer database", and was wrong, and I could cancel my contract. Annoyingly she was only prepared to do it there and then, and not give me 5 days to sort out a new phone.

Dan, there's plenty of places that will get a new phone/contract to you with nxt day delivery.

Mine cut off yesterday (a day later than advised), new one's arriving when the postie finally gets out of his pit.