Save money – cancel your Orange contract early
Just a heads up to those who still have time left to run on an Orange contract. I got a text yesterday telling me that call charges are going up from September.
This is ground for an early termination by the customer as per the contract (section 4.3), allowing us to leave early and keep the phone.
I called today and cancelled 4 months into a 2 year contract – my PAK code is in the post and I've saved myself about £500. The phone is going on eBay. 🙂
Nothing stopping you porting your number to another network, then signing a new contract with Orange and taking it back. Ahem.
Hope it saves someone else some money too.Posted 8 years agoDracSubscriber
Worked for me, had to argue my case a little as I was nowhere near my call limits – told them there was potential for my minutes to increase as I was moving to a new house without a landline.
Cancelled free of charge as of tomorrow. Best get phone shopping, needed a new ipod!
Cheers Flaperon 😀Posted 8 years ago
Because the phone isn't part of the contract. Hence when you loose it, they can still charge you line rental etc.
The bit in the contract that covers it is:
“14.1 your Device is not a part of your Contract – your Device and Accessories are acquired by you outside the terms of your Contract.”
Going to try this today as I've had nothing but problems with Orange.Posted 8 years ago
I've been with them since 98 when I got my first phone when I went to uni. I'd built up years of extra deals (10% of for so many years, 15% off for another so many years ect. I'd upgraded my phone in January due to a buggering my old one, and added a 500Mb internet bundle as I was using mobile internet a lot at the time. The bar stewards removed all my discounts upping my bill from £10 a month to over £50.
When I rang up and asked what was going on the person on the other end of the phone basically said that as I'd taken out this 500mb bundle, they'd had to re-do my contract on their system and had "accidentally" removed my discounts, and now they were gone, there was no way of getting them back. As compensation they said they'd change my renewed contract from 18 months to 12. Strangely on their website, it still says I'm on an 18 month contract.
I tried last night to get through but after 30 minutes on hold got bored.Posted 8 years ago
Worked for me, though the woman was a bit arsey about it. Can't blame her too much, tbh, can't be fun working in the disconnections department when little toe-rags like me ring up and quote small print at them.
First person you speak to, ask to be put through to disconnections.Posted 8 years agocynic-alMember
molgrips – Member
I hate orange!
I like Orange. Been with them for 10 years, never had any problems and they now give me really sweet deals. And free broadband
I've been with them for 5 odd years and am happy enough. Now 6 months into an 18 month contract which is 400m, unlimited texts & internet for £22 per month and free broadband.
It would be interesting to cancel but I can't see how I would get that deal anywhere else unless I am missing something?Posted 8 years ago
I rang up last night and and spoke to possibly the rudest phone operator I've ever had the misfortune to ring.
She said, categorically that I was not eligible to cancel my contract as I had not had the text message, but gave no reason as to why I was ineligible. After a circular argument for about 5 minutes I asked to speak to a supervisor. I was put on hold for an absolute age(probably almost half an hour) eventually the supervisor told me that the person I'd just spoken to had "an old version of the customer database", and was wrong, and I could cancel my contract. Annoyingly she was only prepared to do it there and then, and not give me 5 days to sort out a new phone.Posted 8 years ago
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