Sage Coffee Machine PSA

@oceanskipper – I’d have been returning that – as you say, it’s anything but refurbished :O

The grinder is very noisy….

I’d dismantle/remove the top burr and check it and the fixed burr in the machine for damage and give it a good clean through as the grinders in these are prone to clogging (as you’ve found). I’d also remove the shower screen and soak in cleaning solution or use espresso cleaning tablets (check Amazon)

You may be able to check in the settings to see how many espressos it has made in its life.

They do make decent espresso once set up correctly though so don’t be discouraged

Ive given it a thorough clean and it’s in a far better condition now than it was when it arrived with me. I’ve cleaned the burrs  – top one out and washed, bottom one brushed and de-clogged. I’ve also cleaned the portafilter and group head screen by back flushing as per the instructions.

I’d be interested to see how many espressos it has made but there’s no info in the standard settings page – there might be an engineers mode or something but no mention of it in the manual…

EDIT – found the service menu. 1780 coffees made.

EDIT – found the service menu. 1780 coffees made.

That’s nothing, my sage duo temp is around 13000 without issue

Don’t get the love for Sage stuff.

It’s expensive junk. I’m on my 3rd machine and 4th repair. That said the warranty has been maxed out. Fair play there.

The consistency of my oracle is appalling.  Dose is all over the shop.

Separate grinder has made a better job of it all though but I’d have just bought a decent simple espresso machine had I known better at the time.

Having said all that I got the itch with that new Jet machine.

@oceanskipper … you’ve got unlucky there. Mine turned up today too, looked almost perfect although not in the original box, missing the filter etc as the others. Anyway, prompted by you my service menu says 28 coffees made, 3 of which are mine. Pretty sure they’re all ex-demo/shop floor machines, reconditioned is a stretch – I have a ‘reconditioned’ Barista Pro from the same source which was a tiny bit scuffed and had obviously made a few already (I’d guess a 100 or so). Tricky in your position…I’d be erring on returning it I think based on the fact that I’ve had two really good ones, but they’re big aren’t they…

I’ve had two Sages previously (Duo Temp and Barista Pro) which had both been spot on – no issues with either which have both made 1000s of coffees.

Mine is most definitely second hand and Ebay’s video explaining what refurbished means says, and I quote, “every inch of every item, yep every single inch, is refurbished to a set standard”. Doesn’t say exactly what that set standard is mind you and the description does say it may contain coffee and have water marks from the refurbishment process…

Still, I was expecting a nearly new item TBH. The PAT test sticker (assuming it wasn’t PAT tested by the seller) is a bit disappointing as it means it wasn’t a personal machine so potentially not looked after as well as it might have been. But as you say, very big to return – I do still have all the packing it came in though…. I have emailed them so I will see what they say.

It was listed as “Refurbished – Good” as opposed to Excellent or Certified which are the top ones so perhaps I was expecting too much.