Royal Mail left item on door step…. then stolen

Ordered a short from Quiksilver.co.uk, sent via Royal Mail 48hr delivery. The tracking shows the package was placed on my doorstep yesterday (when I was out) with a photo, the tracking states it was left in an “agreed safe place”. When I got home the item was gone. I live on a busy London street!! fuming at useless RM, they are impossible to contact. I have emailed Quiksilver, but they are never fast to respond. I did pay using Paypal, worth raising a PP claim as the good were not received ?

Ofcourse get in contact, unless you ticked option to leave it there.

Can’t find anyway to contact Royal Mail, I assume they would just ask me to contact Quiksilver and get them to raise a claim ? I will see how Quiksilver handle it and then possibly raise a claim via Paypal. Drives me nuts how it’s impossible to speak to anyone at these companies these days.

I think it’s the retailer who need to contact Royal Mail, you didn’t receive the item you paid for so it up to them to sort it with RM.

Why did you go out if you were expecting a delivery, if you haven’t got an obvious or arranged safe place to leave it? 🤔

Because RM will usually take it away and redeliver it the next day.

Contact the retailer and give them all the information. It’s up to them to persue with royal mail as the product you ordered has not been delivered as agreed.

Why did you go out if you were expecting a delivery, if you haven’t got an obvious or arranged safe place to leave it?

Because Royal Mail have this fantastic system where, if you are out for any reason, they put a card through the door to inform you of the missed delivery.

No need to put this on OP, Royal Mail are the ones that failed here.

No need to put this on OP, Royal Mail are the ones that failed here.

This. Sometimes RM delivery times will be ‘before 6pm’…no one should be expected to wait in all day.

Our postie is ace, he”ll make a call where he can, but if something needs a signature I know they’ll try again next day and then it will go to sorting office.

There is also an option to have a package delivered to a local post office but that is on the card they post to tell you about the missed delivery.

It’s for the retailer to sort with RM – and you should make them fully aware that you did not advise of an ‘agreed safe place’ to leave the package if you were out.

If you had, it would definitely NOT have been a doorstep on a busy London street.

ive been suffering lately with couriers of all sorts just chucking the item over our front gate on the drive, even books when its wet, or leaving it ( a rolled up rug) against the front door when we’ve checked the box to say leave it in a safe place (in the woodshed around the back – undercover). It drives me nuts. There’s no way to leave feedback easily very often and it seems since covid a lot of couriers just don’t care.

Did you agree the safe place? Doesn’t make any odds really, but you haven’t said if it was your agreed safe place or if RM have ticked the box and just left it somewhere they picked…
If you didn’t agree the safe place then let Quicksilver know that as well…should help with the claim getting settled and you getting your item quicker.

My postie has recently changed and this one likes to leave my parcels in whatever open cupboard he can find on the ground floor of my flat’s hallway. Does it for all the residents so we occasionally have to open whatever cupboard we have a key for (not everyone has every key) and see what is in which ones. There’s currently an expensive bit of tech I had delivered locked in the only cupboard none of us can open as he did his deliveries on the day the safety inspection was being done, there’s apparently about 6/7 parcels in there. I managed to raise a claim of non-delivery with the website and get another delivered so when the next inspection happens (due in October) I’ll try and retrieve it. Otherwise it’ll stay there until the lipo battery in it dies and either self-combusts or melts.

Thanks for the replies. I did not agree/tick “leave in safe place”. It’s a shirt and would have easily got through the letter box!!!

I’ve had this recently. Very frustrating. I knew I wasn’t going to be in so filled out an online form to have it delivered the next day instead. But they delivered on the day I was out, and when I got home item was not there. It’s nigh on impossible to raise a complaint with RM unless you are the sender, and the sender reckoned the item was delivered and so that was the end of it. Went in to my local depot to ask what to do, they raised a complaint for me but it was denied as the ‘item was delivered to my address’ so even though I asked it to be delivered the next day they ignored that and my item went missing I had to suck it up. I was pretty fuming but you can’t fight every battle.

Hope you have better luck than me.

Why did you go out if you were expecting a delivery, if you haven’t got an obvious or arranged safe place to leave it?

A lot of couriers seem to have delivery windows of anything from “some time today” (which they tell you at 10am on the day), to “any time in the next week”. It’s really frustrating waiting in all day for couriers that don’t turn up. Going out whenever, when you then normally get a choice to nominate a day, or collect at your convenience, seems like a pretty pragmatic approach.

Anyone noticed Amazon using Royal Mail (could be parcel force?) these days?

They set up a cunning trap for me.

I had to order a lowering guardrail you fit to a bed to stop the ocupant falling out of bed. Folded in it’s box it’s about 5 foot long.

The genius driver stood it upright, leaning against our front door…

Cue me going to the front door a bit later to go to the shop (he didn’t knock) and taking part in a human sized mouse trap game.

I ordered some bits the other day from a recognised bike store, but the delivery was by Amazon. But I couldn’t have it delivered to a locker, so as with Amazon there was no tracking or any vague idea of delivery time. Luckily someone was home when it turned up. I’ve also had a DPD delivery diverted to a local shop (their most environmentally friendly option apparently). I had two photos of the shop stating it was closed both times, but it’s open 7am-10pm. I can’t believe it was closed both times. It was eventually taken in my my neighbour.
It shouldn’t be this difficult.

Is there a business opportunity to open a delivery company named…We’re not shit, honestly.

frankconway
Full Member
Is there a business opportunity to open a delivery company named…We’re not shit, honestly.

I think that phrase in Latin is Evri.

They are bloody lying though. 😁

so as with Amazon there was no tracking or any vague idea of delivery time.

Not my experience, I usually get an email to tell me my order is being delivered on a given day, then I get another email saying what times it’s likely to be delivered between. Quite often, I get an update which shows me where the courier is on an active map; on one occasion I saw the van go down the road and stop, the driver got out with a torch, trying to see the house number, so I went out and called to him – the numbers on my road aren’t conventional, the houses opposite are a completely different sequence to my side of the road, my side are 120’s – 130’s, the other side 170’s.

If I’m not going to be in, and it’s possible the item won’t go through the letter box, I’ll leave a note on the door asking for it to be put inside the black bin that has an envelope drawn on the lid, by my front door. RM won’t do that, so I’ll use their online system to ask for it to go to one of their in-store counters for personal pickup.
I did get home one day recently to find a delivery propped up against my front door, but the delivery was actually earlier than expected, and it was a 2kg bag of calciworms for the birds and hedgehogs, I can’t imagine anyone walking off with it, it’s perfectly clearly marked, and smells pretty strongly!

I must say, Evri has improved a lot since the fiasco the other Christmas where their Swindon depot looked like Heathrow airport when they had luggage issues, and an expensive delivery, part of which was a Christmas present, got lost, but fortunately Masters of Malt went above and beyond and sent me another express delivery, and sorted out the other one with Evri

Agree, RM are always great for me and never leave anything, ever.  I didn’t think they were supposed to ever just dump stuff.

Also finding Evri pretty good and biggest drop in service is probably DPD which years ago was way better than anyone else for tracking, accurate delivery times (which they still do) and ensuring you got the parcel and redelivery next day if missed.  Guess they realised their service was too good and costing them more money (redeliveries) so have gone down to same level as others and just leave stuff outside the door with even knocking on the door.

Unfortunately, it is probably the customers ‘fault’ for crap delivery companies as the majority of people look for bargains and go searching for the lowest cost before buying online etc.

The race to the bottom of every margin gets sales but doesn’t allow for costs such as good service and support.

Speed and throughput must be everything for freight handlers.

Most of them are now rubbish regrettably.

We have a ring doorbell and for some reason most delivery drivers now either don’t press the bloody button at all or give a light knuckle tap on the door, drop the package and run away.

The only time they appear to press the button is when they want us to take a parcel in for a neighbour – weird.

“ Unfortunately, it is probably the customers ‘fault’ for crap delivery companies as the majority of people look for bargains and go searching for the lowest cost before buying online etc”

This is as maybe, but the OP’s talking about Royal Mail, not some ‘crap delivery company’. You’d expect a certain degree of professionalism shirley?

This is as maybe, but the OP’s talking about Royal Mail, not some ‘crap delivery company’. You’d expect a certain degree of professionalism shirley?

Errrrmm….

Yeah, I know, hence the word ‘expect’! 🙄

That’s definitley on the retailer to take up with RM.

Most of them are now rubbish regrettably.

We have a ring doorbell and for some reason most delivery drivers now either don’t press the bloody button at all or give a light knuckle tap on the door, drop the package and run away.

I’ve noticed a deterioration in delivery standards. Our Royal Mail and DPD folks are still brilliant, even EVRI is pretty good, but Amazon folk and others… useless ****.

We’ve got a LockTin parcel box – big metal box with 4-digit keypad on the door (we put the PIN within the delivery address). Couriers previously used it almost all the time if we were out but Amazon couriers especially appear to be lazy gits who ignore our instructions and leave this on the doorstep in the rain. We’ve even got a woodstore in the driveway too FFS.

We’ve had this more than once with Amazon, nothing nicked yet but it’s only a matter of time. Complaining just met a wall of indifference.

Dumping on door step is not delivery, I’d be demanding a refund from seller and that’s the end of it. It’s their responsibility to deliver it to you.

Why did you go out if you were expecting a delivery, if you haven’t got an obvious or arranged safe place to leave it? 🤔

Because in the modern world where anything more specialist than milk and bread is bought online, if I waited in for every delivery then I’d never be able to leave the house!

Thankfully I don’t live in London though so postie just lobs most of it over the garden gate.

Had this plenty. “Left in agreed safe place – enclosed porch”

We didn’t agree it and it’s not safe or enclosed.  It’s slightly covered/ overhung, but in full view off the road and 10 steps from the pavement if anyone fancied coming to nick it.

Especially annoying when the thing would fit through the letterbox anyway!

I think the thing to do with amazon is register it as not delivered if its just been chucked over a fence or left on a doorstep. they’ll soon get the message.

I bought some chain oil – 10l from a company on eBay that never turned up. the tracking kept getting extended to 4 weeks, 6 weeks. it didn’t turn up, I wasn’t in a hurry for it but then when I realised it hadn’t turned up and needed it it was outside the 2 month window and said it had been delivered. I approached the company but they refused to budge. I wont buy from them again. they sort of duped me into forgetting about it as they were so shit at dispatching. lost my £30.