Hi,
Just looking for a bit of advice please, if anyone knows about returning defective goods to Germany…..
I bought a pair of Northwave X-Cross GTX boots on sale for £103 and after one ride they started to fall apart. I contacted them and sent them photos and they said send them back via their returns, and they would look at them. Said they may be professionally repaired. I said that I would prefer a refund or new pair, but I know they don’t have any stock left.
I’d rather just buy a new pair of boots as I’m gonna be without them for a while, and it’s bloody cold and wet out there. Cold wet feet every day is not good….
They’ve been received back by them which they have confirmed but I’ve not heard anything since about refund or repair.
Does anyone know if I can demand a refund, or am I stuck with repair because I’ve worn them?