Had this issue with MIL, but usually the TV/SKY.
Resolved one situation using the ‘nanny cam’. Phone call, come round now, TV not working. Me, I’m full of the flu, as I’m in bed, and I don’t want you to catch it’. 10 minutes Later, another call. My carer is here tell her what to do. Carer now in a panic, me feeling even more poorly. Carer not got a clue, suggested un-plugging it. Carer didn’t know where to look (TV plugged into accessible extension lead so we could reach plug).
Logged into ‘IP Camera’ on my phone, and said see that extension cable on the floor, with one plug connected, un-plug it, and plug back in. TV then worked fine.
PS don’t get me started on SKY issues and pressing the HDMI button…. we finally persuaded her to ditch SKY when I asked why she hadn’t used SKY for months, she said she used it every day. I said, well which controller do you use’ – This one pointing to the TV remote. What about this one (dust covered Sky remote) – nope she said. Well you haven’t been using Sky for months, maybe we should cancel it and save you £50 a month. No she said. Phone call when I got home – Cancel Sky…
Get her a dumb phone and maybe a tablet if she want’s facebook etc.