- PSA – Nook E-reader £29 inc shipping and VAT
well I’ve just had my order cancelled, apparently there was a problem with my payment (no idea why, credit card only used online plenty of credit) so had to go through a live chat session where I was told the order was fine and I’d receive it in 3 days then suddenly there were ‘technical difficulties’ and they’ve cancelled the order. Worried about my card I’ve phoned the bank, apparently there’s no problem or suspicious activity?Posted 6 years ago
I had an order cancelled too for the same reason (from a purchase without creating an account first) and, as you can’t log in to track the order of question it, it’s effectively dead now. The second time came from a logged in account and seems to be going through just fine.
If I get a second one, it’ll go on the classifieds.Posted 6 years ago
Question for those that had a problem: I ordered online without creating an account. I got an order reference number, but have still not received a confirmation e-mail. Is this the same as you found when you tried to order without creating an account or did you not even get an order number?
Trying to contact Nook for info is not going well, the online chat is not working and the e-mail address for support is being rejected 🙁
I really don’t want to place a second order as I really don’t want two as I am not sure how easy they will be to sell as lots of people will be trying to flog them for a profit in the next few weeks, but I don’t want to miss out 🙁Posted 6 years ago
Heh. I (and presumably everyone else) just got an email saying that they have now fixed the problem with buying one without setting up an account so I could go back and try again.
For a horrible second I thought it was going to say “…so your order will be on its way as soon as possible”, leaving me wondering what I would do with two of the things…Posted 6 years ago
Last night I got an email saying “your nook will be shipped shortly” and then shortly after that another email saying “sorry, we cocked up that too, we’re out of stock so cancelling your order, buy the more expensive one instead, we’ve got loads of those!”.
Back to the old fashioned paper versions for me then.Posted 6 years ago
They are a bunch of muppets. I reordered and paid for ‘next day delivery’ as we will be away next week – hence trying to use an alternative delivery address on my original cancelled order.Posted 6 years ago
Got a shipping email on thursday but looking at the tracking info they only got the readers to ups (in the netherlands) on friday.
They aren’t responding to emails and i can’t initiate a chat session. no doubt ups will have returned them by the time we get back – ups will only talk to me once they have made one delivery attempt so I can’t even ask them to hold the package.
Mine should be here next Friday!
Dear Valued Customer,
Thank you again for your purchase. We want to provide you with an update on your order. Due to overwhelming demand for NOOK® Simple Touch, you should expect to receive your device by Friday, 17 May. We are working hard to get you your NOOK as soon as possible and will email you parcel tracking information once your order has shipped.
Thank you for your patience,
The NOOK Support TeamPosted 6 years ago
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