You queued (2 of you) for 20 mins to pay?
Are you angels?
I give them 2 minutes, then I’ll be walking out. This is my biggest gripe with the local Waitrose, they invariably have 5 people queueing at the 2 of 6 open tills.
I ask the Manager if they’ll open another till, pretty quick, and usually, they do. Why they cannot see the queues for themselves is beyond me, one time the assistant told me the staff were too busy to open more tills, yet 2 were adjacent filling the ‘tempter’ racks near the tills.
What are they doing then, “oh, they need to fill those now, they cannot stop”.
So I left my basket there with 15 or so items in there, and made them busier as they had to put back all the stuff they hadnt sold me.
I had this argument with the Manager once, saying if they offered such good service, why arent all the tills open when they are busy etc. He wasnt interested, so Aldi, over the road gets most of my custom now.