Viewing 15 posts - 1 through 15 (of 15 total)
  • Planet X phone number
  • Premier Icon mattsccm
    Free Member

    Anyone got such a thing for the so called customer service?

    The live chat is dead and the shop is closed. Need to bollock them about long  missing order.

    Premier Icon mrpeaski
    Free Member

    Sheffield Store 01709 386666

    6, Ignite Business Park, Magna Way, Rotherham S60 1FD

    From Google maps

    Premier Icon brant
    Full Member

    Dm me your number and l’ll get someone to call you

    A sales order number also helps

    apologies for delays and etc

    Premier Icon mattsccm
    Free Member

    Excellent service from some one in the company . Many thanks

    Premier Icon tekpete
    Free Member

    I initially emailed them but all I got was an auto-reply. I tried the phone number that Mr Peaksi kindly supplied. The line was engaged for over 20 minutes then eventually there was a recorded message saying their lines were all closed (at 9:42 in the morning) and that I should use the Live chat – I already tried that and very little happens; you type in the problem then get asked for your email address and that’s all it does. So now I have to wait for my order to arrive and then send back the items that I ordered by mistake – it’ll probably cost more to post them back than
    what they are worth. What a stupid way to run a business. Perhaps they don’t have many staff or perhaps this is a “One Man Outfit”. I’ve ordered items on eBay in the past and have been able to cancel without any problem. And BTW: I still haven’t had a reply to my email and no reply to the so called chat message started at 9:09 this morning – in fact it’s not even been read and it’s now 23:40.

    Premier Icon nealglover
    Full Member

    I tried the phone number that Mr Peaksi kindly supplied

    That info is old. According to google you called

    http://www.crackers4knackers.com

    Premier Icon krixmeister
    Full Member

    Dis gon be good

    Premier Icon tekpete
    Free Member

    Neal Glover: BULL5H1T!!!

    Premier Icon mrpeaski
    Free Member

    @ tekpete

    maybe not, hitting the ‘our stores’ link on Planet X’s site goes to this page (it was certainly news to me)

    https://www.planetx.co.uk/stores

    Seems as they are internet only now.

    See if a PM to Brant helps.

    I hope you get things resolved

    Premier Icon Drac
    Full Member

    Indeed the shop closed last year so the phone number you’ve been ringing is not On One.

    Premier Icon tomhoward
    Full Member

    7 month old info is out of date shocker.

    Does anyone have the CEO’s email address? That always works, I’ve heard.

    Premier Icon nealglover
    Full Member

    Neal Glover: BULL5H1T!!!

    ReallY?

    http://bfy.tw/NSgR

    Click the “call” link on google search result and look at the phone number. 👍

    Premier Icon brant
    Full Member

    Does anyone have the CEO’s email address? That always works, I’ve heard.

    It’s particularly funny what CEO email brings up for Planet X.

    https://www.ceoemail.com

    Anyhow.

    So now I have to wait for my order to arrive and then send back the items that I ordered by mistake

    Sorry about that. We are quite big, but aren’t Amazon, and once an order is placed we tend to assume it’s what people want and ship it ASAP where possible.

    Please pass me your SALES ORDER NUMBER and I will see what I can do. I’m off down this morning (to finalise the new Packraft order)

    Premier Icon matt_outandabout
    Full Member

    These OO / PX threads seem to just keep cropping up every few months.
    I’m positive about brant rejoining. I’m still not putting any money thier way yet.

Viewing 15 posts - 1 through 15 (of 15 total)

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