So I decided to treat myself to a 4 pot slx caliper and other bits from a well known online German retailer. I have used them many times before with no issues. I tell you when something goes wrong it’s a palaver to get sorted. I ordered a new brake hose that included the banjo bolt to go with the caliper and they sent me the wrong version so i cannot connect the caliper.
Emails back and forth over the last 5 days, still not resolved……
Me.you sent me wrong part. I ordered x and you sent y. Can I get part x please.
Them. Send us a picture of what you got
Me. Ok here is a picture of y
Them. Send us a picture of contents.
Me. Here is a picture of y contents.
Them.so you need banjo bolt for y.
Me. No I need the banjo bolt that should come with x. Banjo bolt for y does not fit.
Them. Yes you need banjo bolt for x. You ordered x. Did you get x? If not gimme a helping hand.
Me. I ordered x. You sent y. I need x as per my order.
Them. Tell me which banjo bolt you need.
Me. I need banjo bolt for x.
Them………….
Ffs. GIVE ME PART X THAT I ORDERED. I have told them 4 times what I need. I don’t know if its me or something is lost in translation or the bloke, Gerd, at the other end does not know about bike bits.
