They have to be stealing them! being that incompetent would be too much effort! The only guarantee is they will lie about it!
If you are a MyHermes driver a good way to decide what to steal/bin is to look and see if your last drop is miles away and likely to involve rush hour traffic.
at least an hour of your time plus the diesel means those deliveries are just not worth making.
I’m away for a couple of days and an expensive bottle of perfume for the OH has also been lost, I had no notification of its posting and have since found out it’s been ‘signed for by the purchaser’, it will not be there when I get back tomorrow 😥
I actually changed my buying on something else as I found out the retailer used Hermes otherwise the total losses would start to creep up.
Maybe Hermes will end up like the Daily Mail and businesses will take their custom elsewhere.
I have an ominous Hermes update on a parcel today yesterday it was out for delivery now it’s back to “sorted at regional depot” and the out for delivery bit with yesterday date has disappeared….
My parcel is still at the parcel shop awaiting collection so I’ve just been on live chat. They’ve advised I ‘wait a little longer for the tracking to be updated’, with no explanation why it’s not been picked up.
Waiting, patiently at home studying barley grains. I also have a big box of sex toys getting delivered and a Shimano action cam (not linked…. though, thinking about it – the Shimano cam can be activated by ANT+ i.e. record over a certain heart rate…Hmmm)
It’s with the local courier according to tracking. X
They are compulsive liars — they cannot help themselves, its the default setting for all their problems, lie and then lie again. Come they day of reckoning they will be first against the wall 😆
pb2 – Member
They are compulsive liars — they cannot help themselves, its the default setting for all their problems, lie and then lie again. Come they day of reckoning they will be first against the wall
Day of Reckoning 13:25
We missed you – we’ll try again tomorrow
Wait.. it says they’re delivering tomorrow.
Saturday?
I’ve asked them about they failed delivery yesterday and for an explanation of today’s “not bothering to do our job” bit.
Their normally speedy-to-respond outsourced helps guys normally get back really quickly. Been a while – I imagine there are no cut and paste answers in their playbook and you’re not allowed to freestyle
ElShalimo – Member
My CRC next day delivery order is being delivered by Hermes today.
What’s the chances of it turning up between 15:00 and 19:00 as per there website?
Just had a peek at the tracking info again, fully expecting delivery to have been made by now…
“delay”
…this is beyond silly now.
Can guarantee I will not use Hermes in future.
From personal experience I know that access to some tenement buildings can be a pain in the arse (usually EH11 in my case), but it doesn’t excuse this in the slightest.
I get deliveries from all other courier companies without any major issues.
They normally try the actual 3 times, leave cards (even just through the door on the street if they can’t get in to the building) and have alternative options for me (as receiver) like pickup at depot/parcel shop etc
I’ve had a delivery today, it arrived at around 14.30. Strangely the tracking email I got earlier today states that the delivery at 10.44 and even has (in the most basic scrawl) a signature.
I can only assume they’re been scanned and signed delivered in preparation for a quick chuck over the back gate in case the door is not answered in 10 seconds flat.