local authority response to query times?

anyone know what time frame local authorities are supposed to reply to a query in, or where I can find details of this?
and/or where one would find details of bylaws that may be in place restricting cycling?
TIA

Hi
I work for a local authority and there is no easy answer.
My department has a one day response others are different within the authority even when responding internally!!!!
Doesn’t help you much I suppose but there should be laid down standards for each dept in service plans, public commitments etc
Cheers
Steve

our local one is only contactable by web form now. They have a minimum resolve time of 10 working days for all queries / contacts from the public but all the recent interactions have required me to remind them of this at c15 working days, and then a further 10-15 days before actually getting a reply – so typically 25+ working days even when the original contact is to tell them the bin men haven’t collected our rubbish for 4 weeks.

Useless doesn’t come close.