- Lapierre frame spares only available to original owner?!
Has anyone else had experience of this?
Someone I know has recently cracked the rear swingarm on his Spicy and he needs a replacement. He bought the bike 2nd hand so accepts that he has no warranty.
It seems he cannot get one at all though as Lapierre/Hotlines will only supply them to the original owner. They won’t even sell one!
Lapierre’s policy is surely destroying the residual value of their bikes which can’t be good for business.
Anyone got a spare Spicy swingarm in their garage?Posted 5 years agoAidyMember
If there’s only a limited number of spares*, I could sorta understand. I mean, need to keep enough back to honour any warranties that may still apply.
But yeah, otherwise crazy. And it does suck.
* assuming that swing arms for new models are different to those of older models.Posted 5 years agoNeil_BoltonMember
neninja; really? By Hotlines or Lapierre themselves?
From my personal point of view, that’s not an issue as I’m the original owner of all my bikes and can provide receipts for all of them (including for the next owner).
Does sound odd if they’re refusing paid for requests however.Posted 5 years ago
Try a different dealer
Can you recommend one who might get a different result?
neninja; really? By Hotlines or Lapierre themselves?
Hotlines have told the dealer that it is Lapierre policy and they have to see a copy of the purchase receipt. I know the dealer in question personally and have no reason to doubt them.Posted 5 years agoojomMember
it would be a bit like buying a s/h car and then the manufacturer refusing to sell you some brake discs for it would it not??
Sadly, nobody has to sell anything to anyone they don’t want to.
There is no right to spare parts. You rely purely on the grace of the manufacturer to be sensible and support users.
How they do this is really up to them BUT most reasonable companies who respect customers will not have such unfair policies.Posted 5 years ago
The dealer was told in no uncertain terms that they could not be supplied with a swingarm unless the original invoice/receipt is provided.
Hotlines will be supplying the shop not the bikes owner, how would they know it’s been sold on?
If you have a decent relationship with the dealer, surely they would sort it?Posted 5 years ago
That sound you just heard is the 2nd hand value of Lapierres hitting the floor…and continuing through it.
Well, that’s me never buying a new lappy either then. Odd, they don’t have a large demo fleet as far as I can tell so if you buy one having not ridden one and don’t like it; it’ll be worth buttons. May as well use fivers instead of andrex whilst you’re at it.Posted 5 years ago
Shame, they’re nice looking bikes.Hob NobMember
Yep, similar experience to one of my mates with Jungle/SC.
Cracked the front end of a Nomad C (which was a known fault on the earlier ones) but he bought it as an ex demo bike. The dealer went pop not long after & Jungle didn’t want to know.
They said they couldn’t/wouldn’t do anything. You can buy any other spares apart from either the front or rear sections.Posted 5 years ago
Yeah it’s not just Lapierre that have this stance, it’s one of the reasons I won’t have an SC (or Lapierre) on my short-list come new bike time.
I can actually see why they have this policy though, relatively small companies that sell a large proportion of their total volume as high-end bikes can’t reasonably be expected to keep large stocks of swing-arms and front-ends (or to be able to make new ones after they’ve revised the design and re-tooled). The have an obligation to be able to support genuine warranty claims though so if they sell off their limited stock they’re going to have to take the hit and supply new frames for warranty claims which will hurt their bottom line.Posted 5 years ago
Ofc it sucks for the consumer and I might be imagining the cost to the manufacturer to support warranty claims with new bikes is more than it actually is but presumably they’re not stupid enough to implement such a policy if there wasn’t a good reason to do it.plecostomusMember
I find this a bit odd, I’ve worked in the bike industry for coming up to ten years now, last summer I got a crash replacement front end for a friend when I worked in a shop who didn’t even stock lapierre we had a hotlines account for other things but never stocked lapierre. I could also order spares for lapierre too. He wasn’t the original owner and also didn’t have proof of purchase. Whether it was because I know several people at hotlines I don’t know but I never had the reason to believe that they wouldn’t help a customer out. I’d try another shop if it was myself.Posted 5 years ago
relatively small companies that sell a large proportion of their total volume as high-end bikes can’t reasonably be expected to keep large stocks of swing-arms and front-ends
Hmmmmm. Yeti, turner, intense, cove, ellsworth, transition (to name a few) all seem to sell predominantly high end full suspension frames in similar or smaller volumes than lapierre and santa cruz (certainly even smaller volumes than Lapierre and SC in the UK!) and all seem to be able to supply/sell replacement fron/rear ends to whoever asks and either has a warranty or no warranty but the money instead. (I leave orange out of this simply because the fs bikes are made over here and so i imagine they can get away with much holding a smaller stock of spares at any one time than imported ones because they can just make up few more locally if they have unexpected runs of snappages).
 plectstomus, the OP is not the only person on here to have come up against this with a s/h lapierre: there was a thread about the same things a few months ago. I tried a search for it but iirc the thread title didn’t have ‘lapierre’ in it so having trouble locating it.)Posted 5 years agomaxtorqueMember
The things is, no one buys spares for a bike that doesn’t exist. I.e. the number of spare parts that is required to be held in stock is directly proportional to the number of bikes you sell. To date, i have never ordered a part for a bike i don’t actually have “just for fun”!
If LP are running out of parts, then it suggests to me that they made an error estimating how reliable there bikes are…………….Posted 5 years ago
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