is this goodwill?
got a pair of brake pads from a company (not avid) both sets failed on the first ride. contacted company, faulty batch so sent back for replacements. when i sent them back i also sent a letter explaining the failure and that since the order i had moved house and included the new details. weeks passed and said pads never arrived. apparently they got the faulty pads and sent new ones to the old address on the system. when i asked them to send them to the right address they said no and i should go round to my old house(miles away) and pick them up! i got a bit annoyed and again reiterated the fault is with them as i gave them all the info. now as a ‘goodwill’ gesture they will send 1 pair. should i insist on two pairs or take the goodwill?Posted 9 years ago
Name and shame.
No – really. There’s been too much of this "bad batch" stuff going on. Seems like an excuse for poor quality. **** dangerous if you ask me. If it’s the cheapo stuff, then I guess that’s the risk you’re taking, but if this happening to the "better quality" stuff, I want to know who NOT to buy from.Posted 9 years ago
druid – it happens in all applications, even aerospace parts fail sometimes. I’ve had a set of EXPENSIVE car pads delaminate from the backing plate. With bike pads I’ve found that if I leave them wet after a ride they fail miserably on the next use, had a set of hopes and a set of magura go this way – hope replaced them, never tried with the mags.Posted 9 years ago
coffeeking – Member
druid – it happens in all applications, even aerospace parts fail sometimes. I’ve had a set of EXPENSIVE car pads delaminate from the backing plate. With bike pads I’ve found that if I leave them wet after a ride they fail miserably on the next use, had a set of hopes and a set of magura go this way – hope replaced them, never tried with the mags.
Accepted – partially. Why the "bad batch" stories though. How big is this batch – why isn’t there a recall. If this was aerospace parts and a bad batch was found, they’d all be replaced before failure.Posted 9 years ago
You shouldnt HAVE to, but hell we could go on all day like this and you’ll be no better off. Obviously you’ve had a conversation with them to get the goodwill pads, and they refused then, so what are you going to do – go to the police? Trading standards? I dont think so. Or drive 20 miles and say hi to the old house? Maybe they concluded that, like Hope did with mine, you left your pads wet and thus they crumbled (we dont know the details) and so after sending out 2 sets that they were already biting their tongue about you requested another two sets cos you couldnt be arsed going to your old house when they made a mistake.
You ask if its good will or not on here, without naming them, and then get upset when people disagree, yet you wont name the company. You’re very odd!Posted 9 years ago
"leaving them wet after a ride"… etc
what should we do, take em out & blow-dry ?
I can’t think of any mistreatment I could give a set of pads that should result in delamination. I accept that it may happen occasionally through materials failure but don’t accept that there can be an argument that I might have caused it.
(because of the above, I’d call this replacement of faulty parts and so I say it’s the supplier’s responsibility to get the new pads to Tang)
Can someone please enlighten me ?Posted 9 years ago
Should we have to dry-off pads after a ride, or remove them while cleaning the bike, or anything else ?
You’ll be one of the lucky few, but let’s not start this again
Despite knowing at least 10 set owners I know none who’ve failed! (tempting fate now!)
what should we do, take em out & blow-dry ?
I simply dry them off with a rag and make sure there’s no standing water on or around them and the caliper. If you look at the content of the pad material most appear to be at least partially ferrous materials – these rust and swell (and become a bad, shiny hard, braking surface) when theyre left wet.
I dont bother after a muddy ride, but if I’ve been puddle-paddling, stream crossing or lake swimming I do, just as I’d dry and clean the bearings in my BB and hubs and not moan about them either!Posted 9 years ago
must’ve been a fun summer round your house
Dont really see the issue, it only takes 30 seconds with a good microfibre rag? You dont have to remove them etc, just dont leave them lying in water!
Or are you suggesting puddle paddling/stream crossing/lake swimming is odd?Posted 9 years ago
OK, I’m a bit better now I know that you’re drying & cleaning the seals rather than the bearings
Why don’t you do the freehub? I’d have thought moisture would trap down there for much longer
puddles/streams/lakes – odd ?Posted 9 years ago
All I’m saying is you’re in with FBarnesy on that one :winkything:
🙂 Freehub is too much hassle to get off and seem to last long enough (I used to but got lazy!). I just learn from my mistakes and when im stung twice in a row I stop doing what hurts! fool me once….twice….n all that Bush talk (cant remember the mis-quote)!
Yup, I’m a bit anal when it comes to stripping and re-building/cleaning stuff. I enjoy it too much to be normal, but I’ve never suggested I was normal, at least not all of the time!Posted 9 years ago
The topic ‘is this goodwill?’ is closed to new replies.