Just a quick tale of excellent customer service. I ordered a set of Hunt Enduro wheels last week and they duly arrived within a couple of days.
Got them home only to find that the spares pack (spare spokes, spoke key and two tubeless valves) were missing. No matter I thought, I’m guessing it’s because I ordered boost rear and non-boost front, so they had to split a wheel set.
Anyway, dropped them an email to ask them to send one out. Without question (and I’ve dealt with companies in the past who’ve even asked for proof of purchase or photographic evidence at this point), they put the pack in the post for next day. Got it today to find they’d thrown in a cap, water bottle and waterproof phone case too.
That’s all, just wanted to give a great company some good feedback in public.