- Garage – stitch up?
I’m in Lancashire, doesn’t ring a bell.
Garage are saying new issues unrelated to radiator replacement, hose has perished with age and nothing to do with them.
Surely this should have been noticed when the rad was changed and the system tested?
richmars – Member
If you’re not happy with the service, why did you take it back?
Because they had recently tested the coolant system and I assumed a quick fix.Posted 7 months ago
Car went in for a full service recently.
Had started losing coolant a couple of days before, not much, but a definite small loss.
After pressure testing the coolant system the garage diagnosed a holed radiator, which was replaced.
With new front discs and pads, it came to just over £650.
About 1000 miles and 1 month later, the car dropped all it’s coolant.
Into the same garage yesterday and it’s a new hose (the one that connects to the head) and possibly a new thermostat housing.
Minimum of another £300 including labour, possibly more, depending on which thermostat housing they need.
They never call me back when they say they will.
The car is never ready when they say it will be, always an excuse.
They didn’t reattach the inner wheel arch after the service, then left a screwdriver on the scuttle when I took it back to have that fixed.
The garage is one of the most recommended locally, top of the Good Garage Guide, but I’m just getting the feeling I’m being kippered here.
Sorry for the rant, I’ve just had to cancel a break I really, really could have done with to pick up more shifts to pay for this and I’m not a happy sausage.
Does this sound reasonable?Posted 7 months ago
I’ve just got a horrible feeling I’m being taken for a mug here.JunkyardMember
hose has perished with age and nothing to do with them.
not in one month and if it was bad enough to fail that soon they should have spotted it or mentioned it.`
why do you require a new thermostat or housing ?
Prices seem high to me but decades since i was in the game but parts will be less than £75 and probably £50 to them and I cannot see more than 2 hours labour there either.
Finding a garage that you trust and charge reasonable rates is a nightmare
they dont seem like either to me from your descriptionPosted 7 months ago
Cheers Duncan and Johnny.
I think we’re just going to have to bite the bullet on this one and then try and find somewhere else.
I’ll raise all these points with them on Monday and see what they come out with.
They’re quoting three hours labour plus parts and vat, but did say the thermostat requires removing a lot of other stuff, ECU etc.
I reckon they didn’t check it all properly last time, but sadly, I can’t prove it.Posted 7 months agosingletrackmindMember
Possible that they have folded the top hose out of the way to get the rad out , ad that has led to its demise. Get away with it on a newish hose, an old one may well crack.
Be very surprised if the ecu is blanking the thermostat , appalling bit of engineering design if it really is
Why did nt you do it yourself ? A few hours work and a good few pounds savedPosted 7 months agoJamieMember
Why did nt you do it yourself ? A few hours work and a good few pounds saved
Because it’s a job he can’t do, and so paid a professional to do it?
I’m sure there are things you pay to get done, which others could do themselves.
Either way, not the most helpful thing to tell the OP.Posted 7 months agoGlennQuagmireMember
Why did nt you do it yourself ? A few hours work and a good few pounds saved
It’s not exactly an easy job! I’m fine with most things but I think I’d leave this to a garage.
Seems very fishy that a hose fails so soon after the radiator was replaced. At the very least I’d expect them to check – and double check – that all the hoses haven’t perished. Preventative maintenance is what you expect good mechanics to provide.
And a thermostat housing? I’d be asking for exact reasons here.
I’d be pressing for a major discount to get this extra work completed – it sounds like they haven’t done a very good job first time round.
And then find yourself another garage – they don’t sound particularly proficient.Posted 7 months agoparkesieMember
Hoses fail often with no obvious prior sign of pending doom often it’s a hose you can’t even see. Some thermostat housings are plastic and go brittle with age removing a stuck on old hose can easily crack or disintegrate the housing. Leaving trim off and tools in the engine bay of a car being handed back is just slap dash and I wouldn’t take my car back to them. A mate had his clutch done drove away 50 mtrs down the road smoke and rattling. Oil cap left off oil everywhere and a ratchet left on the scuttle. The clutch fired a bolt out through the gear box within a day.Posted 7 months agoteaselMember
parts will be less than £75 and probably £50 to them
That depends on the car, shirley? For example, my thermostat was £89. A Mini so expected but not cheap even at trade and a time consuming pain to fit.
Hoses fail often with no obvious prior sign of pending doom often it’s a hose you can’t even see. Some thermostat housings are plastic and go brittle with age removing a stuck on old hose can easily crack or disintegrate the housing.
Yeah, definitely. The leak on my thermostat housing was so minute that it was missed by a pro mechanic. It took a long time to spot exactly where it was leaking – a seam on the moulding, probably a weak point when it all gets a bit old and brittle. Not a quick job, either. Quite a bit of stuff has to come off before you can get to the thing. Same with the hard plastic tube that joins the thermostat to the pump – that took the removal of the intake manifold as well as all the stuff you have to remove to get to the thermo before easily slotting the piece in place. Small cars can be very time consuming so would definitely crank up the labour costs.
Leaving trim off and tools in the engine bay of a car being handed back is just slap dash and I wouldn’t take my car back to them.
And again, I have to agree with that. Find someone that cares enough to at least assemble it as it arrived.Posted 7 months agospooky_b329Member
Makes you wonder if it needs a stat, or are they just making it ‘worth their while’ as it’s difficult to charge lots for rubber pipe.
If it’s not already done, I’d ask for the thermostat back so you can get it checked. Might make them reconsider changing it if it’s not really busted.
It probably dropped the coolant they either didn’t tighten the hose properly, or it split after being flexed when the new rad was fitted.Posted 7 months agoNobeerinthefridgeSubscriber
Good garage guide, never heard of it, no doubt it’ll be full of made up customers.
It’s hard finding a garage that’s good, I’ve been to a fair few that have been recommended by pals, and had sub standard service.
Defo worth going back to them and asking some pointed questions RS.Posted 7 months agosimmySubscriber
Good garage guide, never heard of it
It’s not exactly an independent service, it’s run by an oils company, Forte, who push for engine flushes etc
As far as I know, it’s offered by their reps, the garage pays a fee to be registered, is supplied with various posters floors mats, overalls etc all emblazoned with Good Garage Scheme.
The garage then supposedly adheres to a voluntary code of conduct.
I would have more faith in it if it was run by an independent body, not a company who makes it money out of selling products to garages. Are they going to potentially lose a garages custom, who probably spends thousands per year with them, for a complaint from a member of the public ?Posted 7 months ago
Didn’t get a phone call on Saturday lunchtime as promised.
Picked car up on Monday.
Work has been carried out, but:
Coolant tank under filled.
Battery terminal cover left on scuttle, along with a random plastic bag which I assume contained the thermostat.
Garage refuted any possibility that they may have made a mistake contributing to the secondary issues and refused any contribution.
And just for info the garage concerned is Marshall’s of Burnley.
I’d avoid them if possible.Posted 7 months ago
Just phoned the manager again and reiterated the points I made on Monday.Posted 7 months ago
Explained I have no confidence in the work they have carried out.
He’s promised me he will check the car over personally and provide me with a courtesy car whilst it’s taken care of.
The technician involved will get a written warning (yeah, right).
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