Evil bikes Warranty 2016- still terrible……!

I’ve worked in small LBSs so naturally sympathise with them but they must surely have done some research before taking Evil on as a brand so only have themselves to blame if they’ve not factored in such warranty claims. It’s up to them to chase Evil for their money back or to ensure their margin is large enough to take it on the chin.

mboy is in Italy at a product launch.

There’s more to this I reckon – never heard such passive language from someone who just effectively lost £2.4k! With those type of responses from the manufacturer, your cc company will refund you for sure. They’ve left the lbs with no choice IMO.

As scotroutes says, those email replies are great for you, they make it quite clear where the blame lies.

Just checking you did fit the right sized wheels 😉

Reminds me of a mate who had a twisted intense frame. Intense reckoned that it was within tolerence, then they asked what the tolerence was, er, well, er, well OK

cb – Member
There’s more to this I reckon – never heard such passive language from someone who just effectively lost £2.4k!

This is STW though, have a look at threads on twisted Land Rovers and letting a garage keep your money for a year.

This all sounds very odd.
Did you buy the frame through a UK shop?
If so have THEY spoken to us at Silverfish and provided the relevant details?

Maybe drop me a mail directly if you like richie@silverfish-uk.com

Others have probably said this but surely if it’s a uk shop then this is surely just a sale of goods act/normal retailer thing for such a new piece of kit?

A retailer isn’t relieved of their obligations to the op just because their supplier is being unhelpful. That’s between the retailer and the supplier.

IANAL ….. But if it’s a manufacturer’s warranty issue then it’s maybe an issue with the op / the importer/manufacturer direct but only if the frame is outside the soga time limits.

In the op’s shoes I would be looking at the CC route but would give the shop a few days warning to pull a rabbit out of a hat and resolve the issue. The CC companies will generally expect at least a small effort to resolve before doing a charge back.

In the op’s shoes I would be looking at the CC route but would give the shop a few days warning to pull a rabbit out of a hat and resolve the issue. The CC companies will generally expect at least a small effort to resolve before doing a charge back.

In the OP’s shoes if it’s UK I’d be taking rich up on his offer as he is the UK distributor…. Something not quite joining up perhaps

Hope you get a decent outcome OP

Richie…Scott dealt with it, then Cal in Europe then Dylan US…ended up banging my head against a wall…so frustrating..Cal said “new stickers”. I know its.pretty low doing the internet thing and have only put it up on here but I am pretty desperate

In the OP’s shoes if it’s UK I’d be taking rich up on his offer as he is the UK distributor…. Something not quite joining up perhaps

Sorry missed a step yes that first, although looks like he has from later posts.

Hi Discapade.
Can you just fire me across an email with your name and where you purchased the frame.
I’ll then look into it ASAP.
Cheers
R

surely it can’t be happening with every Following they’ve sold, or we’d have heard about it loads already?

IIRC there was one person had this on one of the very early ones on MTBR. Mine doesn’t do it.

Under credit/debit card scheme rules (Visa/MasterCard), you have 180 days from date of transaction to make/register a claim against the merchant (LBS in this case). Once you have, the card issuer will contact you with a form to complete and also the LBS/merchant with a similar form. This will get things moving, the merchant will not want this ‘charge back’ against them, if it is resolved to your satisfaction then the case is dropped. Otherwise, you will get a refund. I’m surprised you appear nervous of taking this up with the LBS.

This thread just reiterates why I (& all riding friends) won’t be buying an Evil. People seem to be buying the frame on their well earned platform, geometry and handling, in the hope that their CS is ‘getting better’ only to be stung again. I really feel for them. Some of the most expensive frames out there with none of the support network which should be part of paying the premium.

Awful company Evil, apparently living up to their reputation as one of, if not the worst, in the industry for this sort of thing.

Hope you get a good outcome OP.

Watching thread with great interest! I hope you get sorted Discapade.

EU to the rescue again

http://www.thisismoney.co.uk/money/bills/article-1677034/Two-year-warranty-EU-law.html

I was just about to plonk 2700 down on an insurgent.

Based on this thread and having kind of thought that the stories online from previous bikes might just be the odd story , NOT A CHANCE now it seems the leopard hasn’t changed its spot’s, or they just make bikes that are flawed in ways that others don’t. I had hoped this wasn’t the case and their past was behind them as seemed to be the general opinion ,and I really like the thing i figured it might be safe to go for it.

I went through the whole chargeback thing through VISA a few months ago for a laptop from a company called CCL computers in Bradford, complete shysters it seems when it comes to returns and tried at every turn to block my consumer rights under not fit for purpose , it turns out if charge backs are put on their account it can affect their merchant status , they dont like it when you pull out the big dog, but its a little known protection mechanism. Sadly this will only affect your retailer and if you have a good relationship might sour things.

Awful company Evil

Well, there is a clue in the name…

Maybe a company called Lovely, Cuddly bikes would be better?

shitty stick………………………………………………………………………………………………………………..Evil bikes

Sadly this will only affect your retailer and if you have a good relationship might sour things.

If enough people do this, retailers may decide it’s not worth the trouble to stock goods from manufacturers who don’t offer fair and decent warranty support.

At least EVIL have been daft enough to concede that their product is badly designed in writing.

Hopefully he’ll get sorted before he has to bring out the big guns.

This is STW though, have a look at threads on twisted Land Rovers and letting a garage keep your money for a year.

That’s exactly what I thought. I get mardy if I am down £50, so always amazed how blasé some seem with such large amounts of money at risk.

Well, there is a clue in the name…

Maybe a company called Lovely, Cuddly bikes would be better?

Ho, ho! 😀

that sucks OP, hopefully Richie manages to help you out in someway.

“you have to realise these bikes are made by people and people make mistakes”

This is EXACTLY the sort of thing I’ve been hearing about Evil since they remerged way-back-when, I still remember the first time I saw a Revolt back in 2009 and I completely fell in love with it – I was gutted I’d just spent the same sort of money on a Cove Shocker built and I wanted one so badly – but when I could buy one, the stories about them started to surface and it seems every few year they release a new bike, they’re amazing to ride, but too many of them just break for whatever reason – usually piss poor QC and they wash their hands of it, or at least try to weasel out of it.

Worse than that, some of their former frames they’ve just completely abandoned – “oh I’m sorry your £2500 Uprising frame is ruined, we don’t make those anymore, no you can’t have any parts, we haven’t got any, replacement? Nope, Money back? Nope – errr sorry about that”.

I’ll never buy one now, as much as I’d love too, I’m too poor and tight to pay thousands to be someone else’s R&D department, especially given how ‘Evil’ they are about fixing their faults.

Yes I hope he does. Not everyone connected with Evil , in whatever loose way, can be as poor as them.

OP think heihei posted an issue with his though he finally got it resolved through his bike shop etc

EVIL

And yet there is a queue of gullible monied men out there who can’t wait to part with their hard earned for one!

If you honestly believe the magazine bullcrap that these bikes ride two to three times better than frames costing a third to half of the amount then you need your head read.

Sadly this will only affect your retailer and if you have a good relationship might sour things.

They made a business decision to sell the Evil brand knowing the awful reputation of said brand – no sympathy for the retailer.

Hope you get if sorted .

I really don’t get this business of such-and-such manufacturer is good with warranty or not good with warranty…

The behaviour of the manufacturer is nothing to do with you, the consumer, unless you’ve bought direct from them. If the shop refer you to them, and you’re happy to deal with them, and they look after you – great. However the business you bought from (and therefore have a contract with) is where the responsibility lies. The emails you’ve posted indicate quite clearly that the product is inherently faulty (of course we don’t know the full story, so there may be more to it than we’ve seen) – but if that’s the case, you’re entitled to a refund or replacement from the shop. They have to honour that, regardless of what their supply chain then does for them. If they’re a good shop, they’ll sort you out without any issues. If they’re not a good shop, they’ll still have to sort you out anyway.

We’ve never sold Evil, but in our experience Silverfish (who will have supplied the shop, and who will be responsible for fixing this problem for them) are generally excellent – but again, that’s not your problem anyway. It sounds like Richie is going to get involved, which will help, but the shop should be sorting you out anyway on this.

EU to the rescue again

http://www.thisismoney.co.uk/money/bills/article-1677034/Two-year-warranty-EU-law.html
You realise UK law gives you 6 years? Thanks for proving that being in the EU is totally unnecessary 🙂

If they’re a good shop, they’ll sort you out without any issues. If they’re not a good shop, they’ll still have to sort you out anyway.

This. If, as you say, you have a great relationship with the shop, they will take pride in sorting you out and not making you feel like you’re shafting them. If something like this sours the relationship, it was never that good in the first place.

Just claim on your credit card, that is what its is for. If the shop is a proper business then they will be used to things like this and wont have an issue. They can then take it up with Evil to get their money back. Thats business!

Not the first time Richie’s had to step in, is it?

Presumably the brand is profitable enough to justify the odd PR nightmare and expense of replacement.

You realise UK law gives you 6 years?

In practice though, once you’re past a year or two, it becomes hard to say whether something is fair wear and tear or a flaw in the product. I once had a futon that broke after 18 months and trading standards sort of shrugged at me and said “Try to strike a deal with the retailer as otherwise you’ll need to go to court due to the age of the item”.

Watching this thread with interest as I was going to buy an Evil frame this week…. Maybe not now! 😯

In practice though, once you’re past a year or two, it becomes hard to say whether something is fair wear and tear or a flaw in the product.

True, although if the manufacturer has been kind enough to email you admitting it I’d suspect it would be less hard!

If you honestly believe the magazine bullcrap that these bikes ride two to three times better than frames costing a third to half of the amount then you need your head read.

I always read this threads with a degree of trepidation because it seems that unfortunately Evil’s reputation is justified.
However – I have an Evil (Uprising). It’s the best frame I’ve ever ridden. I wonder what ex-evil owners go on to ride and how they compare?