- Evans and stripped threads
Ordered a bike in to Evans, with the intention of picking up tomorrow, £50 deposit and that. Phoned today to see if it was in yet and was told that the crank threads had been stripped(assuming pedal threads), there is no more in the company and that i would now need to wait until monday to see what the store manager says.
Surely in a bike shop they have a spare crank they can fit ? am i wrong in thinking they could do something more for a customer that is potentially spending over £1000Posted 7 years agomudsharkMember
Chap at Evans cut down a carbon fork steerer for me the other week. Put it back together, tightened the stem cap bolt but left the stem steerer bolts loose, luckily I always check the torque on bolts fitted by others(!) so noticed before I tried to ride it – how many others would? Could have been nasty.Posted 7 years agoakiraSubscriber
I’m sure all the cytech qualified mechanics here have never made a mistake…..;-)Posted 7 years ago
See what happens on Monday but not much they can do till then as no deliveries at weekend so even if they order something in it wouldnt arrive till at least Monday.
And yes blah all of us who work for Evans are rubbish and know nothing, riding for twenty five years and working in shops for six years means I have no idea what I’m talking about.
Slightly tongue in cheek but grumpy after busy hot day.blandMember
Its the same with any big chain, bigger they get teh less control over things like this they have. The will have 50 bikes with a suitable chainset on which could be directly swapped or upgraded to get you the bike but they wont be able to take anything off a bike to do it (as staff will have done this before and not replaced it or followed up the warrenty claim).
If they are so proficient at managing this then just wait till you crack your frame and need a warranty replacement!Posted 7 years agoThrustyjustMember
My aunt bougbt a hybrid from the Reading branch. Said how fantastic they were and helpful with everything…………until I pointed that the front brake caliper was actually ready to fall off the forks !!! Only done 5 miles, so that PDI was obviously very thorough. Also a mate who bought a pair of spd’s ( new to cycling) from them. They offered to fit them for free . They used a big adjustable spanner and it graunched up the face of the crank when they tightened it…….Doesnt inspire confidence. Both punters havent been back since……..Posted 7 years ago
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