My son wanted a gaming PC so he asked for money for his birthday and bought one from an EBay shop. His brother bought one from the same place earlier in the year and it worked well.
Received it and he switched it on. It worked for half a day and then displayed ‘disc error’, and wouldn’t boot up etc. We messaged the shop and after 3 days of chasing they sent us instructions to reinstall windows. This failed.
After more chasing they asked us to send it back and sent us a returns label. We received it back almost immediately – and on switching on, found that the error was displayed. They said that they had checked it, found no error and returned it. I explained that it wasn’t fit for purpose and said I wished to return it for refund. Faced with a very upset child I bought another PC and waited for my refund.
Eventually they responded and offered to swap out the inner components. I explained that this was too late, my son had waited for over 2 weeks and now had a new PC which he was happy with. Nothing.
Chased – again nothing. I then sent the PC back (it was collected yesterday).
Today we got a message saying that now the 30 days had passed we are not eligible for refund.
From digging into Ebay I realise that I should have raised a return within 30 days for a money back guarantee. The seller is now very communicative saying that their delays were caused by Covid and we can’t hold them responsible for wasting time.
I know people often post stuff like this on here – anyone got any advice on how to proceed?