• This topic has 3 replies, 4 voices, and was last updated 1 week ago by cp.
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  • ebay refund query
  • Premier Icon muddyjames
    Free Member

    I bought some items from ebay that I can’t get to work, seller says he tested them but none the less they don’t work for me. I asked for a refund he said ok return them and I will refund you. My question is what is the obligation on him to refund.

    i) just the purchase cost
    ii) initial postage cost to me
    iii) return postage cost

    is it just i) and if he only does i) will eBay care about ii and iii) if I try and raise a complaint?

    It’s not a massive sum so may be best just to write it off to experience!

    Premier Icon nickjb
    Free Member

    Raise the return through eBay. They should give you a postage label so is there is no further cost. You should then get a full refund for purchase and original postage.

    Premier Icon breadcrumb
    Full Member

    If you paid with/through PayPal they will refund your return costs. Google PayPal free returns..

    Premier Icon cp
    Full Member

    As above, just raise the dispute not as described and that you want to return them and eBay will message you a returns label

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