We said we’ll wait and see what happens for now.
All I wanted to do was to sus out the best way forwards to sort this out.
Seems to be 50:50 on here that we should either continue to wait or request our money back from the seller.
bigyinn – Member
You’re clearly looking at it from a sellers pespective, try looking at it from a buyers perspective. If you’d bought something how long would you be prepared to wait before getting your refund.
Bottom line: you are protected by ebay throughout, as soon as the seller refunds you, he has no protection.
That’s why the seller’s position trumps the buyers IMO.
The 15 days is to allow royal mail to return the package to the sender if it was undeliverable. If it turns up in the subsequent ‘investigation’ they should return it to the sender.
As i’ve already said its not the money, its the principle. Why should I be out of pocket? I’ve done nothing wrong.
If it was a £200 frame would it be any different then??
If the seller is being helpful then don’t think there’s much you can do against them at this point. If it’s lost they will also be out of pocket but the claim should cover that in which case they should get the ebay fees back and should conpensate you accordingly. You could claim back off paypal but they might not do anything if she/he’s shown proactiveness in chasing royal mail.
Err how does having no jacket or refund mean I am not out of pocket?
And so far what protection have I had?
We’ve shown 3 weeks of patience. How long is long enough?? 3 weeks? 6 weeks? 2 months?
Al, if I’d dropped £200 on a frame that had then just disappeared, I’d be on the bomber path weeks ago.
You sure you’re not just taking the opposing position just because you can?
I think you have been more than patient. If I was the seller I would refund you straight away now.
I think CA has a very one sided pov. The only person down at the moment is the buyer. The seller has had the money since the beginning. If its now delivered its irrelevant. The seller should seek compensation back from RM to cover their loss.
Thank you gravitysucks. We’re going to contact the seller later on today and request our money back. Im assuming they will have raised this at their end with RM by now.
Seller would not get compo if it had been delivered.
OP you will get your money back, you are protected by ebay throughout, but the seller is not. I’ve tried to explain my POV, I don’t think I can make it any simpler (have a read of the ebay and paypal policies), but you are unwilling to accept it.
Al, you’re not much good at seeing the other side of the arguement are you? Just because you have a different POV from me doesnt make EITHER of us wrong!
I ask again, if you were in the same situation, but had put down £200 for a frame, would you still be so on the side of the seller and be prepared to wait for perhaps 7 weeks for a refund?
Im not looking to start a war with the seller, just want to get a view on whats a reasonable time to get the refund.