OP – keep hold of the forks and tell him he can have them back when he gets off his ass and picks them up
Nice idea, except if I do that I will end up having to keep/pay for the forks. Like I said in the original post, that is the easy option, but as a matter of principle I am planning on sending them back on Monday.
I’ve been trying to figure out why DHR sent me the forks around 14 days after I cancelled the order, and 9 days after they told my bank they were going to give me a refund. Also curious as to why they sent the forks just before the refund date. All part of their “game” to keep a sale? I don’t know, but I am certain that if I don’t return those forks within 7 days (as per their Terms and Conditions) they will claim that I have accepted the goods and will not issue a refund. On top of that if I do return the forks I’m unsure that they will issue a refund – why should I trust them to do that (on the 11th or 25th November – given that they are only capable of refunds twice a month 🙄 ).
I just don’t get the attitude of DHR. All they had to say was “sorry we don’t have the item in stock, but we can get it from our supplier and you’ll have it in 2-3 weeks”. I’d have been happy with that. Instead thanks to their continuous lies and deceit I’m just another pissed off customer.
I currently have two new carbon cyclocross forks:
– Columbus Tusk Cyclo X Fork (from DHR @£105 [RRP £170])
– Kinesis Crosslight Pure CX Carbon Fork (from CRC @£125 [RRP £140])
Should I just give in to DHR and keep the Columbus fork? CRC will take the Kinesis forks back as they have a great returns policy, although I feel bad about doing that.