Ordered 5 items (all shown in stock and still are) Monday morning – still says processing – I haven’t ordered anything from CRC in a few months – is this now the norm?
Last week was very quick. I too have some more on order from Monday.
Normally they process at within a day so you get it within 3 days, but this week is slightly slower, but hey I saved over 25% in the end so I dont mind a few more days.
The trick is to order all the bits separately then they get picked and packed very quickly. Don’t forget CRC also have a list of people they don’t like.
The individual items I ordered on Sunday are already here 🙂
Service recently for me has been very good and my recent warranty claim has (so far) been exemplary, however the order I placed with them for a new BB on Saturday is still showing as processing even though it is supposed to be in stock.
I put up with them generally being a day slower than most other retailers because their free returns policy is superb. With cloths for example I can order a few different items and whatever i don’t like it just give to my local corner shop and the refund is back in my account within a few days and doesn’t cost a penny 🙂
they are usually very quick however my new chainset was “processing” for a few weeks and they said that their stock counting was wrong so they were actually out of stock
I had to email CRC to chase up both of my recent orders, despite all items being in stock both times. Generally I have been very happy with their service but recently it’s become less impressive.
Part of the problem I think is that they used to be so amazing that even being fairly good would look bad in comparison to the expectations I have based on their previous performance.
Yes I agree ChrisL – I know many years ago they were one of the fastest mail order companies out there but I think with their increasing size and automation perhaps some orders are held up now? I am not having a moan – just interested in what is the norm now for CRC?
They’ve put on another discount code so probably have a little more business at the moment. I ordered my pump on Sunday evening, it’s here today. I think that’s fair for free post.
CRC on the whole are pretty good, give it til the end of the week.
It doesn’t matter how long it takes for them to sort it out if you happen to be out when postie comes, you will still wait ages. I ordered from Merlin thursday night, they posted it Friday, postie tried to deliver Saturday but I was out which meant I couldn’t get it til Tuesday. It’s not the postie’s fault but the system. When so much of their business comes from deliveries for internet firms why can’t they organise for you to get your stuff sooner? I’ve had stuff from courier firms wher they have left a card, I go to office at end of day when I get home [open til 7-8ish and pick up stuff the day it would have been delivered.
Even Parcel Farce leave stuff at local post office so i can pick up next day. It needs sorting or the govt. will end up selling Royal Mail to some chancer.
What? It takes them an extra 24 hours to make sure my paypal account in more secure than my CC? I need a better quality tin foil for my hats!
For me – it’s random and genuinely annoying. Some stuff (they seem to know when I need it in a hurry) takes 7 plus days – the stuff I order just to keep a stock – just in case stuff like 4 chains and quick links – always arrive next morning. Grrrrrrr.
Better than Evans, ordered some instock Stans valves last Wednesday, didn’t get despatched til Saturday, and arrived Tuesday. The Gatwick warehouse is only an hour up the road.
I know my LBS does not stock the Items I have got – TBH I do go to my LBS on occasions esp if I need Spesh gear – share the wealth but yes I have not shopped @ CRC for 5 months now – The items have been despatched this morning but as others have said many other retailers are much quicker – I try and leave good time for the order and order stuff labelled “in stock” so you expect it would be posted same or next day rather than 4 days later?
Not sure I will be using CRC again if I want it quickly anyhow – As above I use many others in my LBS and they are quicker!
